Descripción de la oferta
Agentic AI Engineer – Customer Success & Enablement About the Role We are looking for a technical, customer-facing professional with hands-on experience in Agentic AI who can act as an enabler for clients and internal engineering teams. This role combines customer success, AI/ML fundamentals, and engineering workflows to drive adoption, troubleshooting, and continuous improvement of an internal Agentic AI platform. Responsibilities Act as a technical enabler for customers adopting Agentic AI, supporting use cases such as agent design, fine-tuning, debugging, and troubleshooting. Serve as the first point of contact for engineering teams using the internal Agentic AI platform. Help clients and internal teams understand, design, fine-tune, and build AI agents aligned to business and engineering workflows. Drive adoption and successful implementation of Agentic AI solutions across customer teams. Provide hands-on support for issue triage, root-cause analysis, and escalation when required. Collaborate closely with product, platform, and engineering teams to relay customer feedback and improve platform usability. Support architecture reviews, design discussions, and agent discovery conversations. Contribute to enablement activities including demos, documentation, best practices, and training materials. Required Skills Strong technical background in Software Engineering, DevOps, QA, or Platform Engineering. 2–4 years of experience in Customer Success, Technical Account Management, or a similar customer-facing role. Solid understanding of Software Development Life Cycle (SDLC). Hands-on exposure to DevOps workflows and engineering best practices. Foundational knowledge of AI/ML concepts with exposure to Agentic AI systems. Ability to translate technical concepts into practical guidance for customers. Strong troubleshooting and problem-solving skills. Preferred Skills Experience with LLMs, Agentic AI frameworks (e.g., LangChain), or automation tools. Exposure to cloud platforms (AWS, Azure, or GCP). Experience supporting production systems and incident management. Strong communication and stakeholder management skills. What’s in It for You Work on cutting-edge Agentic AI platforms and real-world use cases. High exposure to AI, cloud, and modern engineering practices. Collaborative, fast-paced environment with strong growth opportunities. Flexible work model (hybrid/onsite depending on location). About Us: Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. For more information, please go to With Ascendion ( ), you: Will get to work on numerous challenging and exciting projects across AI/Data, Automation, Cloud, and Product Engineering Have strong chances of project extension or redeployment across clients Can also refer someone you know — we have a referral policy in place.
