Descripción de la oferta
Company DescriptionMedBoard is revolutionizing MedTech and Pharma with our AI platform providing knowledge, software apps and AI, into a centralized platform that serves professionals within organizations across regulatory, clinical, and marketing teams. The integrated platform simplifies workflows through automation and systematic reviews, enabling informed decision-making and efficient operations in the life sciences field. Learn more by visiting our .Role DescriptionWe are seeking a Customer Success Lead (remote in UK/EU) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes.As a customer success lead, you will own the relationships with our customers end-to-end. This is a key role in a high-paced environment.What we are looking for2–4+ years of experience in Customer Success leadership roles within industry-leading, enterprise B2B SaaS companiesStrong hands-on mindset, autonomy, leading customer-facing work from the frontProven ability to drive retention, expansion, and customer value in enterprise environmentsExcellent executive-level communication and stakeholder management skillsExperience and interest working with highly regulated or complex industriesDeep interest in and practical use of AI to improve personal and team productivityPersonal TraitsYou like to deliver beyond expectationsOwnershipYou enjoy solving complex problems with real-world impactYou are motivated by contributing to advances in life sciences and improving patient outcomesFluent in EnglishQualificationsStrong skills in Customer Satisfaction and Customer ServiceProficient in Customer Support and effective CommunicationExcellent Analytical Skills for evaluating customer feedback and dataAbility to work independently while collaborating effectively within a remote team environmentSolid understanding of the medical, healthcare, or technology industries is a plusBachelor's degree in Business, Marketing, Communications, Healthcare Management, or relevant field preferredWhy Join MedBoard?More than 150 customers, bootstrapped, and we are only getting started. Real ownership and hands-on role with clear path for career development, working alongside the best companies in the world.Great start up culture and competitive salary plus performance packages and many other benefits.
