Descripción de la oferta
About Us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
About Energy Systems
We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.
About The Role
This role focuses on driving growth within our existing customer base by identifying and enabling cross‑sell and upsell opportunities across our portfolio of hardware and software solutions for renewable asset management. You will work closely with customers to understand their evolving needs, manage contract renewals and revamping projects, and ensure the ongoing performance and maintenance of installed equipment.
By connecting customer needs with the most relevant GPM solutions, you will help customers improve asset performance, gain deeper operational insights, and achieve better energy outcomes – while contributing directly to Net Revenue Retention and sustainable revenue growth. A key part of the role is embedding a strong commercial mindset within the Customer Support team, ensuring value creation is part of every customer interaction.
In this role, you will be responsible for establishing and building our Customer Success function from the ground up, offering a unique opportunity to shape its strategy, structure, and long‑term impact on our customers and organization.
Key Responsibilities
Own and drive cross‑sell and up‑sell opportunities across the existing customer base, expanding customer value through our hardware and software portfolio;
Identify relevant growth opportunities using customer data, usage patterns, and life cycle signals;
Build, manage, and forecast the pipeline of value driven opportunities within the current customer base;
Drive the establishment of our Customer Success function by building it from the ground up, structuring workflows, implementing process‑driven ways of working, and leveraging systems to maximize customer value and operational efficiency;
Qualify opportunities and lead or coordinate commercial follow‑up in partnership with Sales and Customer Support;
Contribute to Net Revenue Retention (NRR) and expansion revenue targets by helping customers leverage additional solutions;
Define, implement and maintain playbooks and guidelines that empower the Customer Support team to identify opportunities where additional solutions can meaningfully improve customer outcomes;
Train, mentor, and inspire the Customer Support team to recognize customer needs, buy signals, and position complementary solutions as value enhancers;
Act as a trusted advisor to customers, providing guidance on best practices, solution adoption, and strategic growth opportunities;
Collaborate with internal teams to provide customer insights that inform product development, service enhancements, and strategic planning;
Monitor the health and performance of installed equipment, ensuring customers derive maximum value and uptime from their assets;
Drive customer advocacy and long‑term loyalty through proactive engagement and tailored solution recommendations;
This is an exciting opportunity to shape how we create value for our customers by identifying and enabling opportunities that address their evolving needs. You will play a key role in driving a shift toward a stronger commercial mindset, embedding both customer centricity and value‑based selling into day‑to‑day execution. By doing so, you’ll help customers maximize the impact of their investment while ensuring they benefit from the full breadth of products and solutions we offer.
Success in this role will be measured through a combination of commercial performance, customer outcomes, and internal adoption. Key indicators include expansion revenue generated from the existing customer base, conversion rates of identified up‑sell and cross‑sell opportunities, and contribution to Net Revenue Retention (NRR). You will also be accountable for maintaining high customer satisfaction (CSAT/NPS), driving adoption of expansion processes and playbooks within the Customer Support team, and proactively monitoring and analyzing customer churn to inform retention and growth strategies.
What we offer
Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry,
Receive guidance from colleagues through coaching, mentoring and participating in international networks,
Advance your professional skills and technical expertise, through individual competence development plans and tailored training,
Be part of a world growing and renowned organization with origins dating back to 1864.
Other Than You Can Expect
Medical Scheme,
Commuting Allowance,
Life Insurance,
Pension Plan,
Kindergarten Allowance,
40 hours per week with a flexible schedule,
Home working allowance (up to two days per week),
23 days of annual leave,
Employee Referral scheme.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity.
About You
To be successful in this role you need to have:
Bachelor’s degree or higher, preferably in a technical field such as Engineering;
Minimum 5 years of experience in Customer Success, Account Management, or consultative B2B sales, ideally within the energy, renewable energy, or technology sectors;
Proven experience in defining and implementing scalable processes for up‑selling, cross‑selling, and expansion across the customer life cycle, supported by clear metrics;
Experience collaborating with commercial, product, and customer support teams to deliver customer‑focused solutions;
Demonstrated experience in change management, including fostering and embedding a commercially oriented mindset within teams through training and coaching;
Experience working with CRM and subscription‑based revenue models; familiarity with Salesforce or ARR (Annual Recurring Revenue) environments is strongly preferred;
Fluency in written and spoken English and Spanish.
You bring strong commercial acumen grounded in a customer‑first mindset, with the ability to translate technical and operational discussions into clear business value. You are data‑driven and comfortable leveraging customer usage data, performance metrics, and CRM tools to identify and prioritize growth opportunities. With excellent stakeholder management, communication, and coaching skills, you can influence cross‑functional teams and build trusted relationships across customers, Support, Sales, and Product. You are people‑oriented, highly organized, and adept at managing multiple accounts and priorities while maintaining a sharp focus on customer centricity. Passionate about helping customers succeed, you think strategically, simplify complex concepts, and collaborate effectively to drive meaningful outcomes and long‑term value.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country‑specific laws and practices.
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