Descripción de la oferta
pbCustomer Success – Spanish Portfolio /b /ppbLas Rozas /b /ppbr/ppbAbout Simplifae /b /ppSimplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions. /ppbr/ppbPosition Overview /b /ppAs ba Customer Succes /bs you will manage and grow relationships witbh Spanish-speaking clients, /bensuring high retention, customer satisfaction, and revenue expansion. /ppYou will combinbe customer success and commercial acumen /b, acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value. /ppbr/ppbKey Responsibilities /b /pulliManage a portfolio of Spanish clients, ensuring strong engagement and satisfaction. /lilibDrive renewals and retention, proactively identifying at-risk accounts. /b /liliDeliver consultative support, helping clients maximize value from Simplifae solutions. /liliIdentify and execute bupsell and cross-sell /b opportunities. /liliManage commercial processes, including proposals and contract updates. /liliMaintain accurate client data in bCRM systems /b. /liliAnalyze customer behavior, feedback, and market trends to inform strategy. /liliCollaborate cross-functionally to improve product adoption and customer outcomes. /liliAct as a trusted advisor and key point of contact for clients. /li /ulpbr/ppbEducation Experience /b /pulliUpb to 2-3 years of experience /b in Customer Success, Account Management, or similar roles. /liliExperience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar). /liliBackgroundb in SaaS, B2B services, or digital platf /borms preferred. /liliBachelor’s degree in a relevant field (preferred). /li /ulpbr/ppbSkills Competencies /b /pulliStrong communication and relationship management skills. /liliCommercial mindset with prboven upselling/cross-selling ability. /b /liliAnalytical and data-driven approach. /liliAbility to manage multiple clients and priorities effectively. /liliProblem-solving and adaptability. /liliFluenbt in Spanish and En /bglish (mandatory).Portuguese is a bplus. /b /li /ulpbr/ppbWhy This Role Matters /b /pulliExpanding Simplifae’s presence ibn the Spanish /bmarket /liliDrbiving customer lifetime value and revenue /bgrowth /liliEnsuring consistent and high-quality customer experience /liliSupporting strategic growth across international portfolios /li /ulpbr/ppbWhat We Offer /b /pulliInternational exposure across Iberian markets /liliOpportunity to work in a fast-growing tech environment /liliStrong career development path /liliCompetitive salary and benefits. /li /ul
