Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.
We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.
At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.
Job Title: Customer Service Agent IberiaLocation: Madrid SpainSchedule: Full-time Hybrid (3 days on-site 2 remote)
About the Role
Are you passionate about delivering exceptional customer experiences Do you thrive in dynamic environments where no two days are the same Join our close-knit and high-performing Customer Service team in Madrid where collaboration agility and a touch of verbal wit are part of the daily rhythm.
As a Customer Service Agent youll play a key role in supporting our Iberia operations ensuring smooth order processing resolving customer inquiries and maintaining compliance with pharmaceutical regulations. Youll be joining a team that values personality adaptability and a proactive mindset.
Key Responsibilities

Manage customer orders via ERP and CRM systems with accuracy and timeliness
Respond to inquiries regarding products pricing availability and order status
Provide real-time updates and resolve delivery issues
Handle complaints and escalte when necessary
Maintain documentation and ensure regulatory compliance
Support product launches promotions and sales initiatives
Collaborate with internal stakeholders to deliver fast customer-facing solutions
Analyze feedback and contribute to service improvements
Participate in cross-training and capability building within the team

What Were Looking For

13 years of experience in Customer Service
Fluent in Spanish and English
Strong communication and problem-solving skills
High adaptability and learning agility
Ability to work under pressure and manage multiple tasks simultaneously
Team-oriented with a customer-first mindset
Experience in B2B Order-to-Cash or logistics
Background in environments like Teleperformance or Concentrix
Familiarity with stakeholder management
Based in Madrid

What we Offer

Join Galderma and begin your journey with a global dermatology leader renowned for its premium science-based portfolio design to meet the needs of every skin type.
Be part of a solid welcoming team that feels like family
Opportunity to grow within the company doors open to new roles
Exposure to international operations and cross-functional collaboration
A dynamic work environment where your voice and ideas matter

Next Steps
If your application is successful and your profile is a match we will invite you for a first virtual conversation with the Talent Acquisition Partner. The next step is a virtual conversation with the hiring manager followed up by a final interview round.
Our people make a difference
At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.
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