Descripción de la oferta
Descripción del trabajo
We're Hiring: Customer Service Agent (TaaS) Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada.
About the Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently.
In this role, you will experience the dynamics of the mobility industry first‑hand.
You will learn the operations, technology management, and on‑demand mobility processes of Via, enabling you to provide on‑demand support to customers and contribute to Via's and the team's goals.
Key Responsibilities
Keep things running smoothly by offering first line support tough phone, email, and digital channels as needed.
Aim for first contact resolution to handle customer queries quickly and effectively.
Keep customer records updated with reasons for contact, solutions provided, and any other relevant positive interaction.
Follow policies and regulations for the Flemish market.
Offer feedback and insights on areas where you detect possible improvements.
Embody the values of both Via and Netzon.
What We're Looking For
Fluency in English and Flemish
Customer-First Mindset: You love helping people and tailoring solutions for them.
Tech‑Savvy: You are comfortable using a CRM system and working in a digital environment.
Organized & Motivated: Even when busy, you stay organized and keep delivering quality service.
Eligibility: Permit to work in Spain.
We Offer
Start Date: ASAP
Full-Time: 39 hours per week
Working Hours: Monday to Sunday (Rotative days) from 06:00 to 15:00 or 07:00 to 16:00
Salary: €25,000 per year gross
Working Model: Hybrid in Barcelona and Remote in Spain
Training: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid).
Office Location: Barcelona (Eixample).
Why Join Netzon Group?
Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.
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