Descripción de la oferta
At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at acertto.es. We are currently seeking Customer Service Agents for an international company operating in a digital and service-oriented environment . This role will be part of a growing customer service operation based in Valencia , supporting multiple European markets within an international and collaborative environment. The selected candidates will play a key role in delivering a high-quality customer experience , acting as the first point of contact for customers and contributing to the continuous improvement of service quality as the company scales its operations. Main Responsibilities Manage customer requests and incidents via phone, email, chat and other digital communication channels Deliver clear, professional and solution-oriented support to customers and service providers Ensure issues are resolved efficiently while maintaining a high level of customer satisfaction Monitor the quality of services delivered on the platform and take appropriate action when standards are not met Apply internal procedures and service guidelines to guarantee consistency and quality Accurately record customer interactions, cases and outcomes in CRM and support tools Escalate complex or sensitive situations to senior team members when required Work closely with internal teams to ensure effective case resolution Share customer insights and recurring issues to support continuous service improvement Requirements Native French , with professional proficiency in English Minimum 3 years of experience in customer service, customer support or customer success roles Strong communication skills, both verbal and written Customer-oriented mindset with attention to detail and service quality Ability to remain calm and professional in high-pressure situations Comfortable working with digital tools, CRM systems and support platforms Interest in working in a fast-growing, technology-driven environment Spanish is a plus At Acertto Talent Linkers , we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.
