Descripción de la oferta
Overview
You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach.
Compensaciones / BeneficiosStock grant opportunitiesRemote work flexibilityWeWork access (optional)Equal opportunity and inclusive cultureCompetitive payBenefits and rewards adjusted by country
ResponsabilidadesManage a high volume of small spend accounts in your market segmentIdentify and flag risks that could lead to customer churnBuild and nurture client relationships, uncovering pain points and growth opportunitiesBe the voice of the customer by sharing product and operational feedback with internal stakeholdersEnsure high-quality day-to-day customer experience and timely response to requestsDrive adoption of Deel features to improve retention and satisfaction
Requisitos principalesMinimum 2+ years of relevant, client-facing experienceExperience in fast-growth startup, top-tier management consulting, investment banking, or private equityStrong relationship-building with calm demeanor under stressQuantitatively inclined with ability to draw insights from dataSelf-starter with growth mindset and high responsibilityProven track record of achievement and ability to impact business outcomesStrong analytical foundation and ability to synthesize data into actionable recommendationsCurious and impact-drivenrelationship architectcalm under pressurecollaborative team playerdata analysissynthesizing complex data into recommendationsstakeholder management
