Descripción de la oferta
Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.They include Vista Equity Partners ("Vista"), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.Menlo Security is seeking an outstanding Customer Marketing Manager to seize a truly high-impact opportunity at the nexus of cyber's hottest segments: AI security, data security, and browser security. The Customer Marketing Manager will define, build, and scale world‐class global programs that amplify the voice of our diverse customer base. You will be the central point for connecting our happiest customers with critical marketing and sales opportunities. This role requires a blend of strategy, relationship management, and hands‐on execution to deliver high‐impact programs and assets that demonstrate the real‐world value of Menlo Security's browser security products. You'll be bridging the gap between Customer Success and Marketing, creating measurable value for both.Strategic Owner of Global Customer Advisory Board (CAB) Program: Define the strategy, structure, and value proposition for the global CAB program, ensuring executive alignment and member satisfaction. Drive the strategy and agenda for other regions, working with the local teams to execute the event.Global Customer Reference Program: Develop, launch, and own a comprehensive global customer reference program to strategically support sales cycles and marketing initiatives.Case studies, videos, testimonial quotes), working collaboratively with Customer Success Managers (CSM), Sales, partners, and customers.Customer Speaker Bench Ownership: Own and manage the global "customer speaker bench" for sourcing and preparing customers to speak at marketing events, provide compelling quotes for content, and serve as references for sales and prospects.Set the Standard: Define and own key performance indicators (KPIs) for all customer marketing programs, ensuring tight alignment with overall business objectives as well as the Marketing and Customer Success organizations' goals.Cross‐Functional Collaboration: Act as a liaison between Marketing, Customer Success, Sales, and Product to ensure a seamless and positive experience for all participating customers.Experience: 5+ years of relevant experience in Customer Marketing, Customer Advocacy, or related B2B Marketing roles, preferably within the cybersecurity or enterprise SaaS space.Program Management: Proven track record of successfully building, launching, and scaling global, high‐impact customer programs like Customer Advisory Boards (CABs) and Reference Programs.Executive Presence: Exceptional communication and presentation skills, with the ability to confidently engage and manage relationships with senior-level customer and internal executives.AI‐Adept: Demonstrable experience using Gen AI and AI based tools across the customer marketing spectrum - from content creation, customer interview analysis, audience segmentation, analysis, and more.Content Creation: Strong project management skills and experience overseeing the end‐to‐end creation of various customer reference assets.Demonstrated ability to define clear program metrics and drive outcomes that directly support sales enablement and marketing pipeline generation.A highly collaborative spirit, skilled at navigating complex internal organizations to rally support and resources for customer programs.We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we're aiming to achieve together. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disabilityMenlo Security's policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition.
