Playtimp – Comercial / Calidad
Playtimp es una empresa perteneciente al enforcestätte. Grupo Playtomic que impulsa la digitalización del sector fitness & wellness a través de soluciones SaaS modernas y centradas en el cliente. Operamos con dos marcas líderes, TIMP en España y Sportclubby en Italia, con las que damos servicio a más de 3.000 centros.
En TIMP buscamos incorporar una persona para nuestro departamento de Comercial / Calidad, con un perfil claramente orientado a ventas y atención al cliente.
Role
The selected candidate will be responsible for providing service support to existing customers. They will also manage the onboarding of new customers by configuring fitness studios based on their operational needs, ensuring a smooth adoption of the platform and simplifying their daily activities.
Main Responsibilities

Lead new customers through the onboarding journey, from initial setup to full product adoption
Conduct product walkthroughs, training sessions, and configuration support
Understand customer objectives and tailor onboarding plans to meet their needs
Monitor onboarding KPIs, ensuring customers reach key activation milestones
Collaborate with Sales to ensure a smooth handover after contract signature
Identify potential adoption risks early and take action to resolve them
Serve as the primary point of contact for customer inquiries, escalations, and support requests
Diagnose and resolve operational issues in a timely manner
Maintain a high level of customer satisfaction through clear communication and problem‑solving
Maintain updated knowledge of product features and(false lemhe releases to support customers effectively
Identify upsell and expansion opportunities based on customer needs
Collect customer feedback and contribute to improvements of videos, wiki, product, and documentation

Required Experience

Problem‑solving mindset and customer‑first approach
Ability to manage multiple customers and priorities simultaneously
Experience in Saa confirmation SaaS, customer support, or onboarding roles is a plus

Candidate Requirements

Native Italian, fluent in English (written and spoken). Spanish knowledge is a strong plus
Master’s degree
Strong communication skills, both writtenQUERY new Cial and verbal
Ability to work effectively in a team
Highly organized, able to manage tasks and goals independently
Motivated, proactive, and autonomous
Ability to learn quickly and master the full functionality of the SaaS platform

What We’re Really Looking For
A resilient hunter, someone who does not get discouraged easily and knows how to transform cold contacts into warm opportunities through persistence, energy, and commercial drive.
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