Descripción de la oferta
About the Role
We are seeking a highly motivated and experienced Customer Care Representative to join our team. The ideal candidate will have experience in retail sales, inbound sales, and retention skills. This individual will promote products and services to new and existing customers and retain current customers through excellent customer service.
Key Responsibilities
Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
Build and maintain positive customer relationships by actively listening and empathizing with their needs.
Proactively promote and sell products and services to customers, meeting and exceeding sales targets.
Educate customers on product features, benefits and promotions to drive sales.
Implement effective retention strategies to ensure customer loyalty and reduce churn.
Identify opportunities to upsell and cross‑sell products or services to existing customers.
Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.
Escalate complex issues to the appropriate departments when necessary.
Stay up to date with product knowledge and industry trends to provide accurate and valuable information to customers.
Maintain accurate and detailed records of customer interactions, sales and retention efforts.
Collaborate with cross‑functional teams, including Sales, Marketing and Technical Support, to achieve customer‑related goals.
Candidate Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
2+ years of experience in retail sales and inbound sales.
Strong retention skills.
Proven ability to meet or exceed sales targets.
Customer‑focused mindset with a genuine desire to help and assist customers.
Proficiency in using customer relationship management (CRM) software is an advantage.
Excellent communication and interpersonal skills.
Ability to work in a fast‑paced environment and adapt to changing priorities.
Strong problem‑solving and multitasking abilities.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
Competitive starting compensation based on experience.
Health benefits: HMO coverage plus a dependent.
Dental coverage and in‑house dental assistance worth ₱5,000.
Monthly health insurance coverage for rank & file employees: ₱100,000 and for supervisors/managers: ₱120,000.
Free meal during training.
Career growth and learning opportunities.
Allowances for rice, clothing, laundry and meals.
Performance and loyalty bonuses.
Frequent disinfection and fogging of workplace.
Opportunities for growth and promotion.
Employee shuttle services.
Company retreats and off‑site events.
In‑office rewards, raffles, recognition gifts and treats.
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may be required to operate a computer, telephone, copier and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where an employee works.
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