Descripción de la oferta
We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customersWorking Location: Athens or Thessaloniki, GreeceWork Model: On-siteLanguage: Dutch – C1/C2levelEnglish: B2–C1, depending on the projectSalary: €1,300 gross/month (paid over 14-months)+ bonus(depending on the project)+Full relocation package (4 weekshotel accommodation+airport pick up+flight ticket+real estate agency fee)Working Schedule: Monday–Friday, with occasional weekend shifts depending on the projectApplicants must already have the legal right to work in Greece. Visa sponsorship is not available for this positionYour Responsibilities- Handle customer inquiries via phone, email, and chat.- Provide accurate and professional customer support.- Troubleshoot product, service, account, payment, or technical issues.- Assist with deliveries, repairs, replacements, refunds, and claims.- Explain product and service information clearly to customers.- Manage customer interactions and case information using CRM systems and internal tools.- Escalate complex issues when necessary and follow up until resolution.- Maintain accurate documentation and meet quality and performance targets.Requirements- Dutch proficiency at C1 level, both written and spoken.- English proficiency at B2–C1 level, depending on the project.- Strong communication and active listening skills.- Good problem-solving and multitasking abilities.- Customer-focused and solution-oriented approach.- Comfortable working with computers, CRM systems, and multiple digital tools.What We Offer- €1,300–€1,500 gross monthly salary, depending on the project.- Performance/productivity bonuses on selected projects.- Transportation support on eligible projects.- Comprehensive training and onboarding.- Professional development opportunities.- International and multicultural working environment.- Employee well-being support on selected projects.#J-18808-Ljbffr
