Descripción de la oferta
Empresas: Hesperia World Cross Training Internship Program Front Office, Guest Experience Housekeeping (12 months) Location: Secrets Lanzarote Resort Spa, Lanzarote Secrets Lanzarote Resort Spa is offering a 12-month Cross Training Internship Program designed for talented and motivated students who are eager to gain comprehensive experience in hotel operations. This program provides a unique opportunity to rotate across key operational departments Front Office, Guest Experience, and Housekeeping developing a well-rounded understanding of luxury hospitality. Program Overview During this structured internship, you will rotate through three core departments: brFront Office: Guest check-in/out, reservations support, and daily operations Guest Experience: Personalized service, guest relations, and satisfaction management Housekeeping: Quality standards, room operations, and coordination of cleaning services You will gain hands-on experience, working closely with department teams and learning how to deliver high-quality service across the guest journey. brKey Responsibilities brSupport daily operations within each assigned department brInteract with guests, ensuring a professional and service-oriented approach brAssist in handling guest requests, feedback, and service recovery brLearn and apply brand standards and operational procedures brCollaborate with cross-functional teams to ensure smooth operations brContribute to maintaining high levels of guest satisfaction and service quality brCandidate Profile brStudent or recent graduate in Tourism, Hospitality Management, or a related field brStrong interest in developing a career in hotel operations brCustomer-oriented mindset with excellent interpersonal skills brProactive, adaptable, and eager to learn brAbility to work in a fast-paced and multicultural environment brHigh level of English required; additional languages are a plus brWhat We Offer br12-month structured cross-training program in a luxury resort brExposure to multiple operational departments brHands-on experience in international hospitality standards brProfessional development and learning opportunities brDynamic and multicultural working environment Requisitos :
