Descripción de la oferta
Reservations & Groups Team Leader (Sales-Focused)Barcelona | Central Reservations | Full-time | Monday–FridayAt Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales‑focused reservations team in a fast‑paced international environment.This Is Not a Traditional Team Leader RoleThis role goes far beyond operational supervision. You won’t just manage workflows—you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.You will:- Lead and develop high‑performing reservations sales teams- Drive conversion, revenue growth, and upselling performance- Coach agents to move beyond “order taking” into proactive selling- Manage and optimise relationships with outsourcing partners- Work closely with Revenue, Sales, and Operations teams- Influence commercial performance across multiple European marketsWhat You’ll Own- Lead the daily operations and performance of the Groups & Reservations team- Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity- Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery- Conduct regular performance reviews, calibrations, and operational follow‑ups with outsourcing providers- Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations- Coach and develop agents through regular feedback, training, and performance management- Ensure enquiries are proactively followed up and converted into confirmed business- Support complex negotiations and high‑value group opportunities- Drive outbound sales activity and commercial initiatives- Collaborate with Revenue Management to maximise occupancy and profitability- Ensure operational excellence across systems, billing, deposits, and booking accuracy- Identify opportunities to improve processes, workflows, and team efficiency- Create a positive, motivating, and high‑performance culture across internal and external teamsWhat We’re Looking For- Fluent English + French required (additional languages are a strong plus)- Previous experience leading hotel reservations or groups teams- Experience managing outsourcing partners or remote operational teams is highly valued- Strong commercial mindset with proven sales and conversion focus- Ability to coach, motivate, and develop high‑performing teams- Strong analytical and problem‑solving skills- Comfortable managing high‑volume and complex business- Excellent communication and stakeholder management skills- Highly organised with strong prioritisation abilities- Resilient and adaptable in a fast‑paced international environmentTech & Tools- Experience with PMS systems (MEWS is a plus)- Familiar with OTAs, wholesale platforms, and booking channels- Strong working knowledge of Microsoft Office and reporting tools- Experience working with CRM or group reservation systems is highly valuedWhat’s In It For You- Competitive salary + leadership incentives- Performance bonus linked to team revenue and conversion results- Birthday day off- 2 free nights per year across Generator properties- Staff rates for you, friends & family worldwide- Gym membership contribution- Continuous learning & leadership development opportunities- Social events and a vibrant, international cultureWork Schedule- Monday to Friday- No weekends- Stable working hours supporting work‑life balanceCareer GrowthThis role offers strong exposure across commercial functions and international operations, with future growth opportunities into:- CRO Operations Management- Key Accounts & Commercial Leadership- Revenue Management- Sales Leadership- International Operational Leadership RolesWhy This Role Stands Out- Lead within a centralised commercial reservations hub- Gain exposure to international operations and outsourcing management- Direct impact on revenue and business performance- Work with international markets and complex group business- Be part of a growing company investing heavily in transformation and talent development- Help shape the future of Generator’s CRO strategy#J-18808-Ljbffr
