Descripción de la oferta
Position Contact Center Supervisor (Spanish) Location Mijas, Malaga Employment type Weekend shift - Friday - Monday Remuneration Base salary About The Role We are looking for a results-driven Contact Center Supervisor to manage and develop a team of sales agents in a fast-paced, performance-focused environment. This role combines leadership, coaching, and data-driven decision-making to drive conversion rates and team success. If you are passionate about motivating people, optimizing sales performance, and achieving targets, this could be the perfect opportunity to take the next step in your career. Duties and Responsibilities Conduct call monitoring and co-listening sessions, stepping into calls when necessary to support negotiations and outcomes Lead, manage, and develop a team of tele-sales agents, ensuring high performance and continuous improvement Hold regular one-to-one meetings with team members to review performance and development Provide ongoing coaching, feedback, and performance monitoring to increase productivity and conversion rates Track, analyze, and report KPIs, sales results, and overall team performance to management Identify opportunities and propose improvements to sales processes to increase conversion rates Support the team in following up on offers and assist with client negotiations when needed Collaborate with internal departments to improve products, commercial strategies, and marketing initiatives Lead daily team meetings to review targets, performance, and priorities. Requirements Minimum 2-3 years of experience managing telephone sales teams with a strong focus on targets and results Professional working proficiency Spanish (C1) if you have English at B2 level or above this would be a huge advantage Proven ability to lead, motivate, and develop teams while monitoring KPIs and implementing performance improvement plans Experience interacting and negotiating with clients in a sales-driven environment Strong coaching and feedback skills with the ability to maximize team conversion rates Results-oriented mindset with strong customer and people management skills Advanced MS Office skills, particularly Excel Availability to work Friday through Monday. Benefits Opportunity to lead and develop a high-performing sales team in a dynamic environment Career growth and development within a performance-driven organization Collaborative and results-focused workplace culture. To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: #J-18808-Ljbffr
