Descripción de la oferta
At ALTEN, we know that the success of our projects is due to the people who make up our team. That’s why, if you have experience as a Community Manager, we are committed to boost your talent. Do you want to build the world of tomorrow, today? Keep reading!
Location: Hybrid Barcelona (3 days per week at the office)
Community management of the company's Global Social Media accounts.
Analysis and categorization of social media posts.
Alerts management, distribution and escalation processes.
Set up and conduct trainings and workshop sessions on social customer care for our Business Units or Group Functions.
Manage incoming requests through our support contact form and redirect to the right team within the company.
Supporting the Brand Marketing team on the Business Units adoption of Sprinklr for Customer Care and the implementation of KPIs, dashboards and measures within Sprinklr.
Provide end-to-end support for Sprinkr and Meta Business for configuration, bugs, ticket management, permissions.
Customer-Centric Approach: strong focus on understanding and addressing the needs and interests of the community members.
Understanding of customer service principles and the ability to provide timely and helpful responses to community members inquiries and feedback.
Coordinate customer management process across Business Units.
Create reports on specific social media activities from customers or other industry topics
Analytical skills to understand data and KPIs gathered from social media monitoring, draw conclusions, and make recommendations for community engagement and digital care strategies.
AI-friendly mindset: applying AI to daily workflows and longer-term capability development balancing experimentation with human judgement, brand consistency and data protection.
Content intelligence: understanding cultural signals, what works, why it works and how content should be optimised in an evolving social environment with emerging platforms.
Intelligence-to-strategy capability: translating LLM visibility research, listening, trends (in terms of conversations and formats), community feedback and performance data into actionable strategic recommendations.
What do we need?
University level education or equivalent.
Over 5 years of relevant experience.
Highly Proficient (native preferred) in English and fluent in Spanish, German is a plus
Social Media Tools and platforms: Familiarity and experience with Sprinklr and Sprinklr service module.
Familiarity and experience with Meta Business.
Experience in customer service of organic and paid campaigns.
Tech savy, up-to-date and has a “finger on the pulse” of the digital landscape, platform changes, current trends and user behaviors.
Communication: Excellent written and verbal communication skills to interact with the community, respond to inquiries, address concerns, and communicate key messages effectively.
Knowledge or previous experience with Social media (Linkedin, Instagram, Tik-tok, Facebook.
What can we offer you?
To be part of a large, competitive company that is continuously growing.
To join an innovative and dynamic team of highly qualified professionals and a positive work environment.
Specialized training and continuous professional development.
Who we are:
We are part of ALTEN, a European multinational specializing in consultancy, information technology, and engineering services to leading companies in the Spanish market.
In Spain we have a turnover of 337 million euros, 10 office locations, and a team of 5,500 people.
At ALTEN we pride ourselves on offering equal opportunities, regardless of gender, age, disability, or country of origin. Our commitment is to talent, and to the people who have it.
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