Descripción de la oferta
We are looking for a sharp, proactive Community Manager to own how OQtima is perceived, talked about, and trusted across every online channel our traders inhabit.Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.This is not primarily a content role. This is a reputation role.You will be our early-warning system, our rapid-responder, and our reputation architect — monitoring what is being said about OQtima in real time across social media, review platforms, trading forums, and community spaces, and acting decisively to protect, defend, and strengthen our standing.In a regulated financial services environment, reputation is not a soft metric. It is a business-critical asset. A single viral complaint, a misrepresented claim, or an unaddressed negative review thread can cost us traders, regulatory standing, and market trust. You will make sure that never happens on your watch.KEY RESPONSIBILITIESMonitor OQtima's reputation continuously across social media, review sites (Trustpilot, Google, Reddit, Forex Peace Army, and similar), trading forums, Discord servers, Telegram groups, and any space where traders discuss brokersIdentify and triage reputation risks early: complaints gaining traction, misinformation spreading, negative sentiment spikes, or coordinated criticism — and elevate or respond before issues compoundLead the response strategy for complaints, negative reviews, and public criticism, ensuring responses are timely, professional, empathetic, and compliant — turning friction into demonstrated trustworthinessTrack brand sentiment over time using social listening tools and produce regular reputation health reports with clear trend analysis and recommended actionsManage crisis escalation protocols: know when to respond publicly, when to take conversations private, and when to elevate internally to legal, compliance, or senior leadershipCounter misinformation and false claims about OQtima in a factual, measured, and brand-safe mannerMaintain a structured complaints and reputation log, identifying recurring themes and feeding them back to Product, Support, and Marketing to address root causesCommunity ManagementManage day-to-day activity across OQtima's communities on Instagram, Discord, X, Telegram, and other relevant platformsRespond to comments, messages, and community questions in line with brand tone of voice, communication guidelines, and regulatory requirementsModerate discussions to maintain a positive, active, and brand-safe environment — escalating where requiredCreate, schedule, and publish engaging content including posts, updates, campaigns, and educational content that reinforces trust and credibilityGrow community presence through organic engagement, partnerships, and audience-building strategiesSupport product launches, campaigns, webinars, and promotions through community activationWork closely with Marketing, Design, Compliance, and Product teams to align messagingCompliance & Regulatory AwarenessEnsure all community activity, responses, promotions, and campaigns adhere to regulatory requirements across jurisdictions — including correct use of risk warnings and compliant financial communication standardsApply particular care in reputation responses to avoid language that could create regulatory exposureReporting & InsightsTrack and report on reputation metrics, sentiment trends, follower growth, engagement, reach, and escalation volumesLeverage AI tools and automation for social listening, scheduling, moderation, and reporting to work efficiently at scaleSurface community feedback and emerging trader concerns to relevant internal teamsREQUIREMENTSPrevious experience in Community Management or Social Media in a regulated or high-scrutiny industry (financial services, fintech, crypto, or similar strongly preferred)Demonstrable experience in online reputation management — including handling complaints, reviews, and public-facing brand crisesStrong understanding of how reputation builds and breaks online — and how to respond with speed and precision under pressureExcellent written communication in English: clear, credible, and adaptable in tone across professional and community contextsFamiliarity with social listening tools and review platform managementWorking knowledge of compliance and regulatory communication standards in financial services — understanding what can and cannot be said as a regulated brokerFamiliarity with AI tools (such as ChatGPT, Claude, or similar) for content creation, automation, and workflow efficiencyKnowledge of finance, trading, or financial markets is highly valuedWHO WE ARE LOOKING FORSomeone who reads the room before the room catches fire.You are not reactive — you are anticipatory. You have your finger on the pulse of what traders are saying about OQtima and about the industry, and you move fast when something needs addressing. You understand that in financial services, trust is everything, and a poorly handled complaint thread or an ignored review is a missed opportunity to demonstrate exactly who OQtima is.You are measured and professional under pressure. You do not escalate emotion — you de-escalate situations. You know when to respond publicly, when to move privately, and when to involve others. xcskxlj And you are genuinely hands-on: you can manage the day-to-day community and content responsibilities while never taking your eye off the reputation picture.APPLY NOWIf this sounds like your true calling, we would love to hear from you!#J-18808-Ljbffr
