Descripción de la oferta
About Us
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client is a global technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.
We are looking for a CMDB/CSDM Analyst with strong expertise in ServiceNow CMDB, CSDM, and ITOM. In this role, you will help design, implement, and maintain an accurate Configuration Management Database while ensuring alignment with the Common Service Data Model (CSDM). You'll work closely with infrastructure, cloud, and application teams to improve data quality, service mapping, and operational visibility across enterprise environments.
Contract
Contractor
Commitment
Full-time
Location
Valencia, Spain (Hybrid / Primarily On-site)
Process
2 Client Interview Process
Note
English-speaking environment. Spanish is not needed.
Responsibilities
Design, implement, and maintain ServiceNow CMDB aligned with CSDM best practices
Improve data quality, governance, and configuration item (CI) accuracy
Configure and support Discovery, Service Mapping, and MID Servers
Define and maintain CI relationships and service models
Collaborate with infrastructure and cloud teams to onboard new services into the CMDB
Monitor CMDB health and resolve data quality issues
Support integrations between ServiceNow and enterprise systems
Ensure compliance with ITIL configuration management processes
Produce documentation and governance guidelines for CMDB and CSDM
Participate in Agile ceremonies and continuous improvement initiatives
Requirements
3+ years of experience with ServiceNow CMDB and CSDM
Hands‑on experience with Discovery, Service Mapping, and MID Servers
Strong understanding of Configuration Management and data governance
Experience working with ITOM modules
Experience supporting AWS and/or Azure cloud environments
Good understanding of ITIL processes
Experience working in Agile/Scrum environments
Strong analytical and troubleshooting skills
Preferred Qualifications
ServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, or equivalent)
Experience working with large enterprise CMDB implementations
Knowledge of cloud‑native infrastructure and hybrid environments
Experience improving CMDB maturity and CSDM adoption across organizations
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