Descripción de la oferta
Job Summary
We are looking for a Cloud Service Manager to lead the delivery, performance, and continuous improvement of cloud services across a dynamic international organization. Acting as the key link between technical teams, business stakeholders, and external providers, this role ensures that cloud services meet service‑level agreements (SLAs), compliance standards, and business objectives. The ideal candidate will bring strong expertise in cloud governance, service lifecycle management, and ITSM best practices, while driving operational excellence, customer satisfaction, and innovation. You will play a strategic role in multi‑cloud and hybrid cloud environments, ensuring cost optimization (FinOps), risk management, and seamless vendor collaboration. This is a unique opportunity to grow within a global and multicultural environment, where your leadership in cloud service management will directly contribute to business transformation and long‑term success.
Technical Skills
5+ years of experience in Cloud Service Delivery or IT Service Management (ITSM) within enterprise environments.Proven track record managing end‑to‑end cloud services and ensuring compliance with SLAs and KPIs.Strong experience in coordinating cross‑functional teams and managing external vendors/service providers.Hands‑on experience with ITSM tools (ServiceNow, Jira Service Management) for service operations.Demonstrated expertise in incident, problem, and change management processes (ITIL‑based).Practical background in cloud governance, compliance, and risk management.Exposure to FinOps practices with proven results in cloud cost optimization and financial accountability.Experience working in multi‑cloud and hybrid cloud strategies, ensuring scalability and resilience.Familiarity with agile methodologies and DevOps practices applied to service management.Professional or native proficiency in English and Spanish (spoken and written), with strong communication skills in international contexts.
Job Responsibilities
Oversee the delivery and performance of enterprise cloud services across the organization.
Manage the end‑to‑end service lifecycle, ensuring SLA compliance and KPI reporting.
Act as the bridge between technical teams, business stakeholders, and external vendors.
Implement and monitor incident, problem, and change management processes aligned with ITIL.
Ensure cloud governance, compliance, security, and risk management standards are met.
Drive continuous improvement initiatives, focusing on innovation and operational excellence.
Lead cloud cost optimization (FinOps) practices and ensure financial accountability of cloud services.
Support and optimize multi‑cloud and hybrid cloud strategies for scalability and resilience.
Provide transparent reporting and communication to senior management and stakeholders.
Foster a customer‑centric culture, ensuring high levels of satisfaction with cloud services delivered.
Visa sponsorship (PAC) and relocation support for candidates outside the EU.
Access to continuous learning programs, certifications, and professional development.
Opportunity to work in an international, multicultural, and innovative environment.
Clear career progression paths within a global IT organization.
Exposure to cutting‑edge cloud technologies and enterprise‑scale environments.
Participation in global digital transformation initiatives with high business impact.
Desired Skills
Certifications such as ITIL v4
PMP or FinOps Certified Practitioner
Experience working with multi‑cloud and hybrid cloud strategies
Knowledge of contract and vendor management
Exposure to Agile frameworks and DevOps practices at scale
Proven ability to lead continuous improvement initiatives in cloud environments
Strong business acumen to align cloud services with organizational goals
Prior experience contributing to global digital transformation programs
Experience
5+ years of experience in Cloud Service Delivery or IT Service Management (ITSM) within enterprise environments.Proven track record managing end‑to‑end cloud services and ensuring compliance with SLAs and KPIs.Strong experience in coordinating cross‑functional teams and managing external vendors/service providers.Hands‑on experience with ITSM tools (ServiceNow, Jira Service Management) for service operations.Demonstrated expertise in incident, problem, and change management processes (ITIL‑based).Practical background in cloud governance, compliance, and risk management.Exposure to FinOps practices with proven results in cloud cost optimization and financial accountability.Experience working in multi‑cloud and hybrid cloud strategies, ensuring scalability and resilience.Familiarity with agile methodologies and DevOps practices applied to service management.Professional or native proficiency in English and Spanish (spoken and written), with strong communication skills in international contexts.
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