Join Onebox Where Innovation Meets Entertainment
Onebox a company within the Fever Group is the leading provider of end‑to‑end ticketing solutions for events. From event setup to on‑site validation our platform processes thousands of transactions per minute ensuring smooth access to concerts, sports, theater and more.
If you love dynamic environments, customer success and the world of sports and live events this is your place.
Based in Barcelona with a hybrid model. A team that values ownership, collaboration and impact. Building smarter ticketing solutions for the entertainment and sports industries.
Your Mission
We are looking for a Client Success Associate to join our Sports squad supporting our Client Success Managers in ensuring a smooth and positive experience for our clients.
In this role you'll assist with onboarding, training and day‑to‑day client interactions. You'll learn how to manage B2B relationships, help solve platform‑related issues and gain hands‑on experience in a dynamic SaaS environment.
This is a great opportunity to start your career in Client Success working closely with senior team members while developing your technical and communication skills.
About the role:

Support Client Success Managers in client onboarding and follow‑up.
Help clients understand and use Onebox tools effectively (e.g. Ticket Secure Flexi Ticket).
Assist with client requests, configurations and troubleshooting with the support of our Tech and Product teams.
Collaborate with the Client Support team to ensure fast and accurate responses.
Participate in internal process improvements and client documentation updates.
Represent Onebox during local events when needed, ensuring a smooth on‑site experience.
Collaborate with a Senior CSM to refine strategies and onboarding processes, ensuring alignment with business and operational goals.

About you:
Must‑haves

12 years of experience in customer service, account coordination or similar roles (internships count).
Strong communication skills in Catalan, Spanish and English.
Tech‑savvy and eager to learn SaaS tools and ticketing platforms.
Organized, detail‑oriented and proactive in solving problems.
Based in Barcelona and available for a hybrid work model.

Nice‑to‑haves

Experience in the ticketing, sports or entertainment industry.
Knowledge of basic technical troubleshooting or data exports.
Previous exposure to B2B environments or SaaS products.

Whats In It for You

Have a real impact on the company’s growth and evolution.
Great work environment with a young international team of talented people to work with.
40% discount on all events on Fever.
Private health‑insurance discounts.
Wellhub access for you and your family.
Possibility of remote working from home!

Diversity & Inclusion
At Onebox we believe in fostering an inclusive and diverse environment where different perspectives drive innovation. We encourage applications from all backgrounds, genders and experiences.
Even if you don’t meet 100% of the requirements, don’t hold back. We value mindset and potential as much as experience.
Ready to Build the Future of Ticketing
Apply now and become part of the Onebox team!
Want to know more about us? Check out our website and connect with us on LinkedIn!
Required Experience: IC

Key Skills: Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Employment Type: Full Time
Experience: years
Vacancy: 1
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