Descripción de la oferta
bnetwork is a Specialist SaaS accommodation management company based in Barcelona, Cannes, London, Paris, Vienna & Singapore.Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. we have been managing complex hotel & accommodation management services for large citywide events (congresses, exhibitions, festivals, trade fairs etc.) across Europe since 2004. Our bespoke & proprietary software, combined with our customer centric approach & philosophy have helped position us as the leading accommodation management company for b2b events in EMEA. We have worked for prestigious & high-volume events, from Corporate events (Microsoft, Cisco, SAP), to B2B professional events (Mobile World Congress, Websummit, ISE) to large Medical Congresses & Exhibitions (CPHI, EASL) and sporting events & festivals (Roland Garros). Our account manager ensures the operational management of the services offered to the participants of the events, on behalf of the organizers. It attends to their requests, guarantees the quality of bookings and ensures the satisfaction of end customers. Work collaboratively with hotel partners and internal teams. Main responsibilities Booking management and relationship with participants Respond to specific requests (modifications, special requests, reminders). Propose solutions adapted to each customer profile, in relation to the available offer. Issue commercial proposals according to the project. Project monitoring and internal coordination Manage contracts, conditions and offers in internal tools (Manage, Mantra). Ensure the correct integration of the data into the system. Coordinate with hotels to ensure availability, rate consistency and conditions. Billing and administrative follow-up Follow-up of payments and billing of services provided. Transmit the necessary information to the finance team and ensure the traceability of exchanges. Follow up on participant feedback and anticipate complaints. Handle anomalies and incidents related to bookings. Work in coordination with partners to provide timely and effective solutions to problems encountered. Technical Skills: Hotel booking: mastery of the booking process, from negotiation to confirmation. Marketing: the ability to promote the discounts and exclusive offers offered. Service quality control: management of customer returns on time, Administrative monitoring: rigor in the management of contracts, reminders and invoicing. Rigor: pay attention to delays in offers, prices and communication with customers. xhfqzwm Adaptability and responsiveness: contingency management and adjustments to customer needs Teamwork: collaboration, good understanding with internal teams. #J-18808-Ljbffr
