Descripción de la oferta
About MTS Globe MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico's Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5.3 million customers with 27 million overnights per year in over 12,000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions. Job Description We are looking for a Booking Agent to join our company in Palma to reinforce our team for the season. As a Booking Agent , you will be the main point of contact for customers, offering assistance before, during and after their holidays. You will handle a wide variety of requests and incidents, ensuring quick, effective and customer-oriented solutions that contribute to a smooth and enjoyable travel experience. If you enjoy managing customers requests and ensuring a high quality of service, we are waiting to meet you! Main responsibilities Act as primary contact point for customers providing support via phone, email and digital channels. Manage pre‑in and post‑trip assistance ensuring a seamless customer journey. Handle and coordinate requests related to:Bookings in the destination Room changes, upgrades and special requests Last‑minute modifications and cancellations Activities, excursions and destination services Lost, damaged or stolen belongings Incidents, complaints and service disruptions Liaise with hotels, suppliers, tour operators and internal teams to resolve incidents efficiently. Monitor and follow up on open cases, ensuring proper service quality and timely resolution. Provide clear, professional and empathetic communication to customers all times. Escalate complex cases when required, following internal procedures. Ensure accurate data entry and case tracking in internal systems. Contribute to continuous improvement by identifying recurring issues and best practices. Requirements Experience of 1 year in a similar position (customer service, travel assistance, booking or similar). Excellent communication skills, both written and verbal. Availability to work on rotating shifts. High level of English, other languages will be a plus. Tourism studies or related fields. Good knowledge of Excel and Outlook. #J-18808-Ljbffr
