Descripción de la oferta
About the RoleOur client, a reputable automotive service centre in Queenstown, Eastern Cape, is seeking an experienced and customer-oriented Automotive Service Advisor to join their dedicated team. This vital role serves as the primary point of contact between customers and the service department, ensuring a seamless and positive experience. The ideal candidate will possess excellent communication skills, a strong understanding of automotive services and repairs, and a commitment to delivering exceptional customer satisfaction. You will be responsible for greeting customers, accurately assessing their vehicle needs, explaining recommended services, and managing the service schedule efficiently. This position requires a professional demeanor and the ability to translate technical automotive information into clear, understandable terms for customers.Key ResponsibilitiesGreet customers warmly and professionally, addressing their vehicle service needs.Listen carefully to customer concerns and accurately document them for technicians.Clearly explain recommended maintenance, repairs, and services to customers.Provide accurate estimates for service costs and timelines.Schedule service appointments and manage the workshop's appointment calendar.Inspect vehicles with customers to identify any visible issues or concerns.Effectively communicate any changes or additional findings to the customer during the service process.Process service orders, payments, and invoices accurately.Ensure customer satisfaction by delivering excellent service and follow-up.Maintain a professional and organized service reception area.Liaise between technicians and customers to facilitate clear communication.RequirementsMinimum of 3 years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.Strong understanding of automotive terminology, services, and basic repair principles.Excellent communication, listening, and interpersonal skills.Proficiency in using service scheduling software and dealership management systems (DMS).Ability to manage multiple tasks efficiently and work under pressure.Customer-focused mindset with a dedication to providing exceptional service.A professional appearance and positive attitude.Basic knowledge of vehicle maintenance and repair is advantageous.Ability to work collaboratively with service technicians and management.Valid driver's license.BenefitsYou will work in a friendly and professional environment in Queenstown, Eastern Cape, supporting a skilled team of technicians. This role provides a stable career path within a respected automotive service centre and offers the chance to build lasting relationships with a loyal customer base.Our client offers a competitive salary and potential performance bonuses based on customer satisfaction and service sales.Benefits may include access to a medical aid plan and opportunities for professional development in customer service and automotive service management.
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