Descripción de la oferta
Assistant Director of Rooms – The Ritz-Carlton Tenerife, Abama
Job Number: 26082748 • Job Category: Rooms & Guest Services Operations • Schedule: Full Time • Located Remotely? N • Position Type: Management
Location: Calle Maria Zambrano 2, Tenerife, Spain, 38687
Overview
Are you passionate about leading high-performing teams and creating exceptional guest experiences? As Assistant Director of Rooms, you will play a key role in overseeing the daily operations of the Rooms Division, ensuring service excellence, operational efficiency, and full compliance with The Ritz-Carlton Gold Standards.
Responsibilities
Support the Director of Rooms in overseeing day-to-day operations of the Rooms Division, including Front Office, Housekeeping, Concierge, Bell Services, Guest Relations.
Ensure all departments consistently deliver exceptional service in accordance with The Ritz-Carlton and Marriott International brand standards.
Lead, coach, motivate, and develop departmental leaders and staff, fostering a culture of engagement, accountability, and continuous improvement.
Drive guest satisfaction by ensuring personalized service, anticipating guest needs, and resolving concerns promptly and professionally.
Monitor operational performance, guest satisfaction metrics, and quality indicators, implementing action plans to achieve and exceed established goals.
Collaborate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless resort operations.
Assist in managing departmental budgets, labor productivity, scheduling, and operational expenses while maintaining the highest service standards.
Ensure compliance with all company policies, health and safety regulations, data privacy requirements, and operational procedures.
Support internal and external audits, quality assurance initiatives, and continuous improvement projects across the Rooms Division.
Serve as an operational leader during daily resort activities, providing guidance, visibility, and support to both guests and employees.
Act on behalf of the Director of Rooms during their absence, ensuring business continuity and effective operational decision-making.
Qualifications
Previous leadership experience within the Rooms Division, preferably as an Assistant Director of Rooms, Front Office Manager, Rooms Division Manager, or a similar management role.
Proven experience in luxury hotels or Forbes Five-Star/Five-Star resort environments.
Strong leadership and people-development skills with the ability to inspire, coach, and build high-performing teams.
Outstanding communication, organizational, and problem-solving abilities.
Strong business acumen with experience managing operational performance, labor productivity, and guest satisfaction.
Proficiency in Opera PMS (or equivalent property management systems) and Microsoft Office applications.
Fluency in English is required; Spanish is highly preferred. Additional languages are considered an asset.
Valid authorization to work in Spain.
Benefits
Competitive compensation package.
Career development opportunities within Marriott International.
Global mobility and international career opportunities.
Marriott Explore Rate for associates, friends, and family worldwide.
Employee discounts on food and beverage offerings.
Comprehensive learning and development programs through Marriott's global training platforms.
Employee dining facilities.
Uniforms provided and professionally laundered.
Recognition and appreciation programs.
Team-building activities and associate celebrations.
Corporate social responsibility and community engagement initiatives.
Equal Opportunity Statement
At Marriott International, we are committed to providing equal opportunity, fostering an inclusive environment where everyone feels welcome, and ensuring access to career opportunities for all. We actively promote a workplace where the diverse backgrounds, perspectives, talents, and experiences of our associates are valued and celebrated. Our greatest strength lies in the unique blend of cultures and people that make up our global team. We are committed to maintaining a workplace free from discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.
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