Descripción de la oferta
It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life. As APR Operations Team Leader, you will oversee and support the Anti-Fraud, Payments & Risk (APR) team to ensure operational excellence, compliance with regulatory standards, and efficient delivery of services. You will play a key role in safeguarding payment processes, preventing fraud, and fostering the professional growth of your team What you will be doing : Lead and supervise daily APR operations, ensuring service levels and volumes are consistently met. Oversee payment flows, PSP performance, and customer fund withdrawals. Monitor bonus campaigns, identifying risks and vulnerabilities. Ensure processes are compliant with regulations and maintain alignment with Compliance, AML, and Legal teams. Escalate and report suspicious transactions, contribute to fraud registers, and support AML initiatives. Support onboarding and training of new team members. Allocate tasks, conduct performance reviews, and hold 1:1 feedback sessions. Resolve sensitive operational issues with balanced decision-making. Oversee refund processes and adjust workflows in line with market trends. Collaborate with other team leaders to enhance efficiency and consistency. Detect and prevent fraudulent activity through account monitoring and verification procedures. Contribute to team development by identifying training needs and evaluating performance. Foster a respectful, positive, and professional work environment. Take accountability for the quality, security, and efficiency of team activities. We are looking for someone who: Brings more than 2 years experience in a similar role. Communicates clearly, collaborates well, and shares knowledge. Brings strong planning, analytical, and prioritization skills. Is detail-oriented, results-driven, and proactive. Adapts quickly, resolves conflicts, and builds positive relationships. Works effectively with diverse teams and embraces continuous learning. Has good written and spoken English. Thrives under pressure with sound judgment. About us We are a global technology company dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams. Shaping the future of play At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play. Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities. Global recognition and standards The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion. Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). #J-18808-Ljbffr
