Descripción de la oferta
ppbAbout Us /b /p pReady to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. /p pFor the better. Together. /p h3Essential Duties And Responsibilities /h3 ul liHandle incoming customer calls for requests. /li liTrack and trace shipment exceptions and other inquiries in a professional manner, with the objective to provide quality customer service. This includes providing accurate, valid, and complete information. /li liResolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem. /li liOpen and maintain customer accounts by recording account information. /li liFollow communication procedures, guidelines, and policies. /li liProvide exception reporting daily. /li liAdditional tasks as assigned by the Supervisor. /li /ul pThis position does not supervise any direct reports. /p h3Qualifications /h3 pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /p h3Education And Experience /h3 ul liHigh School Diploma /li li1 to 3 years of previous experience in freight forwarding industry preferred /li liCompletion of any industry related course is a plus /li liExcellent verbal and written communication skills in English, Spanish and Portuguese /li liProven customer support experience /li liUnderstand Courier service, product, systems and procedures /li liUnderstand Invoicing process (CW1 Knowledge is a plus) /li liExcellent organizational skills and attention to detail /li liProficient with Microsoft Office /li /ul h3Knowledge, Skills Attributes /h3 ul liSelf-confident, creative, innovative /li liCustomer Service Skills /li liCan make something complex easy to understand /li liCan move from strategic to detailed focus easily /li liWilling to help; looks for solutions; coaches others in finding their own solutions /li liTeam oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful Customer-focused /li liOrganizational skills /li liProduct Knowledge /li liCurious and continuously looking for ways to learn and grow /li liPositive Attitude / Problem Solving /li liComputer Literate /li /ul h3Physical Demands /h3 ul liFrequently required to stand, and walk /li liRegularly required to sit for extended periods /li liRegularly uses arms to reach, hands and fingers for computer and phone use /li liSpeaking clearly and listening for heavy phone contact /li liRequires close‑up and computer screen distance vision ability /li /ul pReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /p h3Work Environment /h3 pThe work environment characteristics are similar to those of an office setting with various office equipment. /p pThis description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. /p pInclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! /p pIf you are excited by this fantastic opportunity and have what it takes, then click APPLY! /p /p #J-18808-Ljbffr
