Descripción de la oferta
Thanks to our continued growth, we are looking for a Senior Client Relations Agent to join the outstanding Dils Lucas Fox team in Madrid.
Dils Lucas Fox is an international real estate company with a strong heritage and a growing presence across Europe. With roots in Italy and Spain, and operations in countries such as the Netherlands and Portugal — and continuing to expand — we combine deep market knowledge, innovative thinking, and broad expertise across Living & Residential, Offices, Retail, Logistics, Hospitality, and Capital Markets, leveraging both our experience and European reach.
Backed by strong scale, capital, and a long-term vision, Dils Lucas Fox is entering a phase of accelerated growth. We plan to significantly expand our teams in the coming years, offering the opportunity to work in a dynamic, forward-thinking organization with exposure to multiple markets and sectors across Europe.
Join Dils Lucas Fox and help shape the future of real estate across the continent.
Become a key player in our growth and contribute to the evolution of luxury real estate.
Your Role
Respond to inbound inquiries from national and international clients via phone, email, and digital channels.
Pre-qualify leads by understanding clients’ property needs, preferences, and timelines.
Reactivate existing client accounts, identifying opportunities to reconnect and provide tailored property recommendations.
Collaborate closely with sales agents to ensure smooth handovers and a seamless client journey.
Maintain accurate records of all client interactions within the CRM system.
Stay up to date with the property portfolio and market trends to effectively guide clients.
Provide a high-quality, consultative experience aligned with luxury service standards.
What We’re Looking For
2–4 years of professional experience in the real estate industry or a senior client relations / customer success role.
Customer service background: Experience in inbound sales, customer service, or client relations is a strong plus.
Language skills: Fluency in Spanish and English
Communication: Excellent written and verbal communication skills with a polished, professional approach.
Sales mindset: Proactive, goal-oriented attitude with motivation to succeed in a sales-driven environment.
Adaptability: Comfortable working in a fast-paced, dynamic setting.
Team spirit: Collaborative, positive, and eager to contribute to team success.
What We Offer
Stability: Full-time permanent contract (40 hours/week).
Competitive compensation: Fixed salary plus performance-based bonus structure.
Time off: 23 vacation days per year plus 2 additional personal days.
Personal development: Weekly language classes during working hours (fully covered).
Perks: Access to a benefits platform with discounts on gyms, travel, fashion, and more.
Training: Structured onboarding and continuous development programs.
Work environment: A modern, international team that values collaboration, innovation, and excellence.
At Dils Lucas Fox, we celebrate DIVERSITY in all its forms and are committed to fostering an inclusive, equitable, and welcoming workplace.
We value the unique perspectives that people bring through their different backgrounds, cultures, genders, ages, abilities, and experiences — because we believe that diversity drives creativity, innovation, and excellence.
We encourage applications from all qualified individuals, regardless of gender, sexual orientation, age, nationality, ethnic origin, religion, or disability.
