Descripción de la oferta
What to expect at MediaMint? We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth - professional and personal, then MediaMint is most likely the place for you! What do we do? MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail. Job Description: We are looking for a proactive, customer-centric Onboarding and Account Management Specialist to join our Customer Success team. In this role, you will play a critical part in ensuring a seamless onboarding experience for new customers while also managing a portfolio of existing accounts (200–300). Your primary focus will be guiding customers through the onboarding process, educating them on best practices, and helping them achieve long-term success on our platform. Skills & Qualifications: Proficient in the Italian 2+ years of experience in Customer Onboarding, Customer Success, Account Management, or a related field. Strong understanding of customer onboarding methodologies, platform implementation, and adoption of best practices. Experience with CRM tools (like Salesforce), data platforms (like Tableau, Anaplan), and communication tools (like Outreach.io, Zendesk). Please fill this Google form to Apply : Advertising Specialist - Italian Proficiency Key skills: Learn new products and features quickly Stay current on industry trends Ask questions to understand customer needs Seek feedback from managers and peers Test new approaches Improve based on results Recommended must-have skills for the role: Experience managing a book of business Customer onboarding experience Customer success or account management experience Renewal and retention of ownership Upsell and cross-sell experience Strong CRM discipline Customer health and risk management Consultative selling Executive stakeholder communication Strong written and verbal communication Forecasting and pipeline management Ability to work cross-functionally Strong organization and follow-through Comfort using data to guide customer strategy Responsibilities: Onboarding & Implementation: Serve as the primary point of contact for new customers, guiding them through the onboarding process from account setup to full adoption. Conduct onboarding sessions to educate customers on platform capabilities, campaign setup, performance tracking, and best practices. Ongoing Account Management & Growth: Maintain strong relationships with customers, acting as a strategic partner to help them maximize value from the platform. Regularly assess customer engagement and proactively recommend optimizations to drive long-term success. Educate customers on advanced features, additional products, and new updates to enhance their experience. About MediaMint MediaMint is a global professional services firm specializing in digital marketing and consulting. We work with a broad spectrum of clients - from Fortune 500 to start-ups. Our mission is to provide strategic, operational and technical support that drives performance and delivers outstanding results for our clients. Our vision is to be the transformative operating partner for media and technology companies worldwide. We currently have 7 offices. Our headquarters is in Hyderabad and it is our main delivery and operations center. Our other offices are in San Francisco, New York, Spain, Canada, Mexico, Krakow (Poland) and Ilorin(Nigeria). MediaMint currently employs more than 3000+ dedicated professionals.
