Descripción de la oferta
Overview
In this Account Manager role, you will manage a portfolio of SMB customers in the UK and Ireland, driving satisfaction and growth within existing accounts. You’ll deepen customer engagement, understand clients’ businesses, and maximise Perk usage through upselling and cross-selling. Your work will be data-informed, with regular reviews and stakeholder updates to senior leadership. You’ll collaborate with internal teams to ensure smooth product integrations and deliver lasting value in a fast-growing environment.
Compensaciones / BeneficiosCompetitive compensation including equityGenerous vacation daysPrivate healthcareOnsite gym and fitness app subsidyFlexible compensation planTravelPerk events and hub visits
ResponsabilidadesOwn and nurture a portfolio of SMB customers, engaging with primary contacts and decision-makersDevelop deep customer understanding to maximise Perk usageIdentify growth opportunities and expand the account portfolioUse data analytics to provide business reviews and stakeholder presentationsBecome the resident expert on Perk products to meet quarterly targets for up-selling and cross-sellingBuild strong client relationships to shape travel programsDetect common problems and design timely, durable solutionsCoordinate with internal teams to ensure smooth product integrations during roll-outsPrioritise time to maximise impact in key business areas
Requisitos principales1-2 years of account management or customer success experienceBackground in SaaS or travel-tech preferredOutstanding presentation and communication skillsStrong prioritisation and time management abilitiesResult-oriented mindset with customer satisfaction as a priorityAbility to analyse and translate data for clientsEmpathetic and client-focused problem solvingHonest, trustworthy team playerFocused and determined with high attention to impactData analysis and reporting for clientsStakeholder management and executive-level presentationsUnderstanding of SaaS product ecosystems and integrations
