Descripción de la oferta
Jefe/a de Recepción – Hotel Barceló Málaga
Location: Barceló Málaga, Málaga, España. Job Type: Full time. Posted Yesterday. Contract type: Fijo.
Responsibilities
Collaborate with the Head of Department to supervise daily room reservation planning for short, medium, and long term, occupancy reports, statistics, and the "no‑shows" list, VIP customers, etc.
Check the Rooming List of groups, room assignments and changes.
Attend, register, and personally assign rooms to customers when necessary.
Handle complaints personally, notifying the relevant departments.
Propose improvements to the Head of Department.
Collaborate with the Reception Head and management on room rate policies, event billing, and nightly production closes.
Qualifications
Degree in Tourism, Business Administration or similar.
Higher education training in Hospitality.
Minimum two years of experience in a similar position.
High level English; second language desirable, especially Italian and French.
Proficiency with Opera Cloud, CRM, BEA, Excel.
Strong communication and interpersonal skills.
Customer orientation.
Team working skills.
Planning and organizational capability.
Problem solving and decision making.
Ability to manage work teams.
Benefits
Flexible, collaborative and responsible work environment.
Opportunity to move between countries and work in different areas of the company.
Geographical mobility and chance to gain knowledge across products and services.
Career plans in different areas of the company.
Access to the best training programs tailored to the position.
Wide range of open training activities via the Barceló Campus e-learning platform.
Exposure to the Barceló Responsible Corporate Responsibility brand.
Exclusive discounts on hotels and travel for you, your family and friends.
Access to a health insurance policy with numerous advantages and special conditions for the Barceló Group.
Ongoing discounts with various leisure and free time companies.
Special offers with product and service companies.
Exclusive agreements with different training and business schools.
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