Descripción de la oferta
RequirementsStrong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platformsDemonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patchingComfortable with ITSM/ticketing, change control and documentationFamiliarity with scripting/automation (PowerShell/Bash) is a plusClear, confident communication skills — translating technical concepts for non-technical usersSubject-matter expertise in at least one of the following:Microsoft tenant migrationsMicrosoft IntuneMicrosoft Endpoint Configuration ManagerSharePoint AdministrationJIRA AdministrationAPI integrationsAI adoptionWhat the job involvesOur COO Teams are the engine that powers Open Cosmos’ operationsThis division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standardsThey turn plans into action, keeping us efficient and mission-ready at all timesWe're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technologyThis is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvementYou’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we growYou’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration toolsTroubleshoot, perform root-cause analysis, and implement corrective and preventative actionsMeet SLAs and communicate clearly with users and stakeholdersAdminister Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra IDManage endpoints using Intune/Jamf/MDM, including software packaging and secure baselinesSupport LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as neededManage the full device lifecycle — builds, replacements, RMAs and onboarding/offboardingContribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations)Improve automation, self-service, reporting and monitoring through scripting and toolingChampion security best practice across patching, hardening, device compliance, and access controls#J-18808-Ljbffr
