Descripción de la oferta
Descripción del trabajo
We’re Hiring: Travel Specialist - Spanish and English
At Netzon Group, we’re growing fast—and we’re looking for motivated Travel Specialist to join our International Team in Barcelona.
If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.
About the Role
Tablet Hotels is a curated booking platform specializing in stylish, boutique, luxury, and distinctive hotels worldwide. Rather than offering a large volume of properties, it carefully selects hotels based on design, ambiance, service quality, and overall guest experience.
The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business.
As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.
Your Mission
Assist our clients via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback.
Convert new users into loyal customers and keep them coming back for more.
Identifying customer needs quickly and recommending suitable options to enhance their stay.
Maintaining strong product and system knowledge to provide accurate availability, pricing, and offers.
Be the travel expert. You’ll also be an ambassador of our Tablet Plus program.
Maintain a high quality customer experience.
What We’re Looking For
Fluency in Spanish and English.
Strong interpersonal and verbal communication skills.
Previous experience in reception roles (hotel, restaurant, or building front desk).
Previous Experience as a Travel Specialist would be a plus.
Ability to handle challenging calls and difficult situations professionally.
Strong listening skills and the ability to ask relevant questions to understand customer needs.
Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms.
What We Offer
Start Date: August/ September
Contract: Temporary (3 months with 1 month of probation).
Full-Time: 39 hours per week.
Working Hours: Monday to Friday 9:00 AM to 6:00 PM (1 Shorter day in the week).
Salary: €18,711,01 gross per year.
Performance Incentives: €100 Monthly based on KPIs
Working Model: Hybrid - 6 days per month in the office.
Training: 3 Weeks, from 9:00 AM to 6:00 PM.
Office Location: Barcelona (Eixample).
Why Join Netzon Group?
Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.
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