Descripción de la oferta
We're Hiring: Temporary position - Customer Service Coordinator
Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
Location: Barcelona, Spain
Company: Peli Products
Who We Are
At Peli, we engineer products that stand up to the world's toughest conditions—because the people who rely on us do too. For nearly 50 years, we've been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.
With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it's transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission.
At Peli, your work has a real-world impact. You'll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn't an option. If you're ready to build something that makes a difference, be part of a team that protects what matters most.
What You'll Do:
•Own the end-to-end customer order process, from order entry through delivery, invoicing, and follow-up.
•Act as a primary point of contact for customers, providing clear, timely updates on order status, delivery schedules, and product availability.
•Collaborate closely with Sales, Operations, Supply Chain, Engineering, and Finance to ensure smooth and on-time order fulfillment.
•Coordinate shipments, export documentation, freight bookings, and delivery confirmations.
•Participate in project, contract, and large-order review meetings.
•Manage RMAs, returns, spare parts, prototypes, and accessories requests.
•Maintain accurate customer, pricing, and order data in SAP and CRM systems.
•Register and follow up on customer complaints, ensuring alignment with quality and service standards.
•Contribute to continuous improvement initiatives, KPIs monitoring, and system enhancements.
•Support the wider EMEA Customer Service team as needed.
What We're Looking For:
•Bachelor's degree in Business, Supply Chain, or a related field.
•1–2 years of experience in Customer Service, Sales Support, or similar roles.
•Fluency in English (additional languages are a plus).
•Strong customer-focus with excellent communication and organizational skills.
•High attention to detail and ability to manage multiple priorities.
•Experience working with SAP (SD module) and CRM tools (Salesforce preferred).
•Proficiency in Microsoft Office, especially Excel. xiphteb
•Proactive, solution-oriented mindset and strong team player attitude.
How to Apply: Shoot us your resume and a quick note about why you'd be a great fit for the role at . We can't wait to hear from you!
