Descripción de la oferta
Experteer Overview
In this role you enable HR professionals and end users to get value from the SD Worx App and Portal by solving technical questions and login issues. You work in a small international team focused on delivering excellent service and knowledge sharing. Your work combines problem-solving, customer interaction, and analysis to improve the user experience. You will help shape how support operates and contribute to a customer-centric, collaborative environment.
Compensaciones / Beneficios
• Manage support requests received through digital channels and phone support
• Assist HR professionals and end users with login, access, and platform-related issues
• Investigate and resolve technical problems while ensuring a positive customer experience
• Analyse support tickets and identify opportunities to improve service quality and processes
• Collaborate with colleagues and internal stakeholders to continuously enhance the user experience
Responsabilidades
• Fluent Dutch and French, both spoken and written
• Good English communication skills
• Experience in a customer support, technical support, or service-oriented role
• Strong analytical and problem-solving skills
• Excellent written communication skills
• Customer-focused mindset with the ability to build positive relationships
• Ability to work independently and as part of a team
Requisitos principales
• hybrid and flexible working
• international environment
• learning and development opportunities
• collaborative team culture
• varied role with technical and customer interaction
• opportunity to impact thousands of users
