Descripción de la oferta
Location & Work Model: On-site in Barcelona (the vibrant Poblenou hub)
Project Highlight: Global Airgun E-Commerce Scaling
Salary: €22,000 - €28,000 annual gross
What is the Project?
Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
Imagine being the ultimate technical go-to person for a rapidly growing, international e-commerce collective that dominates the world of premium, high-performance PCP airguns and elite outdoor gear. We aren't talking about basic mass-market items here. We deal with high-value, beautifully engineered mechanical equipment for ultra-passionate collectors, competitive shooters, and global hobbyists who know their gear down to the millimeter.
If your idea of support is copy-pasting generic answers from a basic manual, you'll definitely want to skip this one! But if you get a thrill out of untangling technical puzzles, talking precision mechanics, and understanding how intricate components fit together, this project is gold. You will be the crucial link in a highly technical, international direct-to-consumer ecosystem. Our clients expect smart, human, and deeply knowledgeable communication. By offering top-tier mechanical and product guidance, you help turn complex product setups and high-stakes global shipping into smooth, flawless victories for enthusiasts worldwide.
The Role & Its Responsibilities
We need a structured, mechanically minded problem-solver to own the product support journey across our entire multi-brand portfolio. Your day-to-day will be highly interactive, and you'll have clear targets to hit:
Master the Technical Helpdesk (Objective: Absolute Query Resolution): Run our HubSpot email and ticketing platform like a pro. You'll decode complex product compatibility, guide buyers through technical schematics, and navigate post-sale warranty or mechanical troubleshooting steps with zero hiccups.
Proactive Community & Order Alignment (Objective: Reputation & Retention): Don't just wait for questions. Reach out to high-value buyers beforehand to clarify complex technical orders, track high-priority mechanical cases, and manage feedback loops on platforms like Trustpilot to protect our premium reputation.
Shape Our Future Voice Channel (Objective: Omnichannel Launch): Help us blueprint and deploy our upcoming inbound phone service. You'll contribute directly to creating workflows, technical communication templates, and best practices for live call handling.
Bridge the Gap with the Workshop (Objective: Frictionless In-House Workflows): Team up daily with our mechanical Workshop gurus (the ones handling hands-on repairs and custom tuning specs) and the Logistics crew to get accurate, highly technical answers back to clients fast.
What You Should Bring
The Mechanical Thinker & Product Champion
The Must-Haves:
The Tech & Mechanical Factor: You don't need a formal engineering degree, but a natural comfort with learning, discussing, and troubleshooting technical products, mechanics, air pressure systems, or intricate gear is absolutely crucial.
The Experience: A solid track record in product support, technical customer care, or client-facing problem-solving (bonus points if it's within a fast-moving e-commerce playground).
The Languages: Excellent, fluent command of English (both written and spoken) is essential—you'll be talking to a global community of experts every single day.
The Mindset: Highly organized, proactive, and intensely detail-oriented. You appreciate precision just as much as our customers do.
The Toolkit: True comfort navigating digital platforms like HubSpot, Shopify, or similar e-commerce CRM setups.
The Nice-to-Haves:
A personal hobby or background in mechanical engineering, product design, product restoration, or the specialized airguns and shooting world.
Fluency in French, German, Spanish, Portuguese, or Italian.
Prior experience handling luxury, premium, or high-ticket collector items.
Previous exposure to international shipping logistics or inbound phone support channels.
What's In It For You?
The Challenge: Stepping into a highly specialized, technical ecosystem where you'll help scale a digital-first support framework into a flawless, omnichannel powerhouse.
The Salary: €22,000 - €28,000 annual gross.
The Target: Transforming everyday customer support into a premium, expert-level advisory experience that builds lifelong brand loyalty among global precision gear enthusiasts.
The Vibes: Fun, international, and hyper-focused on results. You'll be working on-site in a modern, light-filled office in Barcelona's Poblenou neighborhood, surrounded by a team representing over a dozen nationalities who take their work seriously but never forget to laugh.
About the Company
Our client is a highly respected, multi-brand international e-commerce group and premier distributor specializing in the elite, high-performance outdoor hobby and custom airgun industry. Founded by passionate experts who understand precision engineering, the company actively collaborates with the world's leading manufacturers to design, optimize, and distribute premium products globally.
Operating from active hubs across Europe and South America, they combine world-class athletic expertise with sophisticated digital retail. xiphteb They believe that elite, high-end products require equally exceptional, human-centered technical care—and they are building a dynamic, multicultural team in Barcelona to make that vision a reality.
