Descripción de la oferta
We're Hiring: Technical Customer Support - French & English SpeakerAt Netzon Group, we're growing fast—and we're looking for motivated Technical Customer Support Agents to join our International Team in Barcelona for our Netatmo Campaign.If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.About the RoleAs a Technical Customer Support Agent, you will be in charge of helping Netatmo clients for any type of issues they could have with their smart consumer electronics (Smart Locks, Smart Weather Station, Smart Camera, etc.). You will handle tech queries from customers and strive for first-contact resolutions.Key ResponsibilitiesUnderstand and respond to client's requests.Analyse the client's situation to answer quickly and efficiently.Identify technical incidents, apprehend them and provide an appropriate solution.Offer adequate solutions with a positive approach.Organise product returns and follow up on exchanges and repairs.What We're Looking ForFluency in both French and English.Organization and interpersonal skills.Empathy, with the ability to analyse problems and offer tailored solutions.Interest in smart home consumer electronics.Teamwork experience.You adjust quickly to new environments, and you can follow procedures and deal with deadlines.What We OfferStart Date: ASAP.Contract: Temporary (3 months with 1 month of probation).Full-Time: 39 hours per week.Working Hours: Monday to Friday from 9:00 AM to 6:00 PM.Salary: €21,000 gross per year.Working Model: Hybrid (6 days per month in office).Training: Monday to Friday from 9:00 AM to 6:00 PM..Office Location: Barcelona (Eixample).Why Join Netzon Group?Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.Start your career with us—apply now and become part of our growing team!
