Descripción de la oferta
Sunday, September 13] Health deploys computer vision and artificial intelligence technology to enable lifesaving diagnosis and therapies for visible diseases. Our goal is to enable universal access to high-quality diagnosis and follow-up of pathologies and to offer affordable health assistance to everyone everywhere. We are transforming how healthcare professionals diagnose and follow up visible diseases with cutting-edge AI. We already work with top hospitals and public health systems, we are scaling our CS team to ensure every client succeeds. We are a startup, it is important that you are knowledgeable about how startups operate and know that at this stage there are more unknowns than certainties. There are many things to discover and define yet, so you will be part of that definition, therefore you will have many functions helping management. Health we have a friendly open collaborative culture and a united team vision. We are looking for a Technical Customer Success Specialist who can own accounts end-to-end (from onboarding to expansion) with full technical and commercial confidence. You know what is routine for you to handle (authentication setup, callback URLs, payload mapping, iframe configuration, REST/JSON troubleshooting) and what genuinely requires escalating to Software Development (custom data transformations, novel authentication flows, new integration patterns). Understand and explain how AI model behavior is influenced by image quality, clinical context, and workflow configuration: confidently and accurately. Travel as required to support on-site implementations and client relationships. We follow a policy of minimum necessary interruptions and direct communication, but we need you to be generally reachable during working hours (phone, Slack, email) for internal coordination when needed. Experience: 3–5 years in a Customer Success, Technical Account Management, Project Management or Implementation role in a B2B SaaS or digital health company. Comfortable leading conversations on API integrations, endpoints, and data flows with client technical teams. You know when something is routine for you to resolve and when it genuinely requires Software Development input. Solid understanding of clinical workflows, medical terminology, and the challenges of deploying software in regulated health environments. You use AI tools effectively but take full responsibility for the quality of what you produce. You filter and edit AI output before it reaches a client or a colleague; Languages: High proficiency in English and Spanish (written and spoken). Strong ability to track, interpret, and act on client usage data and satisfaction metrics. Portuguese: at professional level or higher. We have an active client base in Brazil and Portugal, and a Portuguese-speaker on the CS team is a meaningful advantage. Familiarity with regulated medical-device software environments and the cadence of post-market obligations. Experience with CRM systems (HubSpot), project management tools (Jira, Trello, Notion), digital health interoperability standards (HL7, FHIR) and agentic coding (Claude Code or similar). Full-remote position. We are a team of committed professionals, so you choose where you work from and also means that all processes need to be thought of as if we had no office and everyone is working remotely. No one will feel like an outsider, since all conversation will need to happen on Slack or hangouts. You’ll join at a key moment to make a huge impact on how we scale with hospitals, public health systems or pharmaceutical companies. Opportunities to grow into customer ownership and strategic roles in Customer Success. Flexible compensation: daycare and restaurant. 23 working days per year + 2 additional days granted by the company (your anniversary and December 7th) + 2 days for company closure per labor agreement (December 24th and 31st). Flexible working hours. Permanent contract. High English and Spanish proficiency (writing and speaking). Portuguese is strongly preferred. French and other languages are a plus. In compliance with the provisions of the data protection regulations, we inform you that the personal data you have provided with your resume will be processed in a mixed manner (automated or not) by AI Labs Group, S.L., with NIF B95988127 and address in Gran Vía, 1, BAT Tower, Bilbao (Bizkaia), 48001 (hereinafter, Legit.Health). The purpose of this data processing is the management of Legit.Health's personnel selection processes and is based on your prior consent. Your data will be kept for one year, after which we will proceed to cancel it. Your data will not be transferred to third parties. We also inform you that you can go to the Control Authority to assert your data protection rights. *We are only processing the data you have provided for specific personnel selection processes.
