Descripción de la oferta
Our Company
Join Santévet Group , a leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy.
With 450 employees across Lyon, Lille, Barcelona, Milan, and Frankfurt, our group is committed to providing comprehensive solutions covering accidents, illnesses, and preventive care.
By joining our team, you’ll contribute to the success of our renowned brands such as Santévet, Jim & Joe, and Bulle Bleue.
Your Work Environment
Permanent contract
Our office is located in central Barcelona, easily accessible by metro and bus
Job Description
As part of our hyper-growth, we are looking for a Technical Account Manager .
Your responsibilities include
B2B Partner Onboarding
Lead partner onboarding phases, from contract signature to go-live
Act as the main point of contact for the partner throughout the integration phase
Coordinate internal teams (Tech, Product, Ops, Support) to ensure a smooth onboarding process
Define the integration roadmap, milestones, and success criteria
Functional & Technical Integration
Support partners in defining integration requirements, including: API selection, data flows, formats, and frequencies
Definition of reporting and key performance indicators
Oversee the technical implementation of solutions on the partner side
Ensure the quality, reliability, and performance of data flows (monitoring, alerts, incident analysis)
Organize and lead testing phases (UAT, validation, go-live) with the partner
Serve as the technical point of contact to resolve integration-related issues
Customer Success & Post-Onboarding Follow-up
Ensure post go-live follow-up and support partners in scaling their usage
Monitor and analyze success metrics, including: Solution usage, Processed volumes, Performance and service quality
Anticipate risks (decline in usage, recurring incidents, lack of adoption) and propose action plans
Identify optimization opportunities, product enhancements, or upsell potential in collaboration with internal teams
Maintain a long‑term, value‑driven partner relationship
Profile Required
You have 5+ years of experience in a similar role: Technical Account Manager, Implementation Manager, Technical Consultant, or Technical Customer Success Manager.
Experience in a SaaS, fintech, adtech, or technology platform environment is a plus.
Strong understanding of technical architectures, REST APIs, data exchange formats (JSON, XML, etc.), and batch/real‑time data flows.
Ability to interact effectively with both technical teams (developers, CTOs, product teams) and business stakeholders.
Solid knowledge of monitoring, data flow performance, incident management, and testing phases (UAT, validation, go-live).
Strong customer service mindset with a results‑oriented approach.
Ability to translate complex technical topics into clear and accessible language.
Fluent in French.
Professional proficiency in English is an additional asset in an international environment.
Your strengths
Communication
Team spirit
Proactivity
Adaptability
Curiosity
Interview Process
Phone call with Maxence, Head of TA and HRBP Tech & Marketing
Interview with Thomas, Engineering Manager and Delaram, Product Manager
Interview with Anne-Christine, Head of Product and Antoine, Head of B2B Commercial
The Santévet Environment
At Santévet, we want our employees to arrive with a smile — and leave with one too.
You’ll find:
Reduced working hours on Fridays and in August
A supportive and friendly environment
A dynamic atmosphere with exceptional double‑digit growth
Spacious and comfortable offices
Close and approachable management
Passionate colleagues, just like you!
Still hesitating to apply?
86% are satisfied working at Santévet
91% say Santévet supports work‑life balance
94% value the flexible working conditions
86% find their work meaningful and stimulating
At Santévet, we celebrate diversity and inclusion and encourage you to be your authentic self.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or marital status.
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