Descripción de la oferta
About Nscale
About Nscale:
Nscale is the GPU cloud engineered for AI. We provide cost‑effective, high‑performance infrastructure for AI start‑ups and large enterprise customers. Nscale enables AI‑focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About the Role (Job Purpose)
We’re hiring a Technology Operations Engineer to keep Nscale’s internal technology running smoothly as we scale from 350 to 1,000+ people. This is the person who makes sure every Nscaler has the tools, access, and environment they need to do their best work from day one.
This is a hands‑on role spanning IT support, endpoint and identity management, office AV/infrastructure, and ITSM operations. You’ll be the frontline for employee tech issues, but you’re not just a break‑fix engineer. You’ll also bring a scripting and automation mindset to eliminate repetitive work, improve service delivery, and contribute to the engineering of our internal IT platform.
You’ll work closely with the Senior Manager of Internal IT and the broader Enterprise Systems team, and be a key part of delivering a first‑class internal IT experience across our Ward County, TX office and global offices.
What You’ll be Doing (Responsibilities)
IT Support & Service Desk
- Serve as the primary point of contact for internal IT support across hardware, software, connectivity, and access issues
- Manage and resolve tickets through our ITSM platform (Servicely), maintaining SLAs and accurate records
- Provide both remote and in‑person support across the London office and remote employees globally
- Own the escalation path, resolving L1/L2 issues directly and triaging to L3 where needed
- Maintain a self‑service knowledge base so employees can help themselves with common issues
- Contribute to continual service improvement; if the same ticket keeps coming in, fix the root cause
Endpoint & Device Management
- Manage the full device lifecycle: procurement, configuration, deployment, and offboarding
- Enroll and manage all endpoints (Mac, Windows) via JumpCloud MDM
- Enforce security policies across the device estate: disk encryption, screen lock, patching, AV/EDR
- Maintain an accurate hardware asset register with serial numbers, assigned users, and warranty status
- Manage device refresh cycles and handle hardware returns during offboarding
- Support BYOD policy implementation where applicable
Identity & Access Management
- Administer JumpCloud as the company’s IdP: user account creation, SSO configuration, group‑based access policies, and SCIM provisioning
- Manage the full JML (Joiner/Mover/Leaver) process in conjunction with automated workflows, ensuring access is granted on day one and revoked immediately on departure
- Maintain and audit access across core platforms (Microsoft 365, Slack, Notion, Servicely, and others)
- Enforce MFA across all applications and support users with authentication issues
- Conduct periodic access reviews to support SOX and SOC 2 compliance
Office & AV Infrastructure
- Own the end‑to‑end AV and meeting room environment at London HQ: video conferencing hardware (Teams Rooms), displays, presentation systems, and peripherals
- Ensure meeting rooms are consistently operational and fit for purpose, including for executive and board‑level meetings
- Manage office network infrastructure: Wi‑Fi access points, switches, guest network segregation, cabling
- Act as the technical point of contact for office fit‑outs, moves, and expansions
- Support AV and IT setup for company events, all‑hands, and offsites
Scripting & Automation
- Write scripts and lightweight automation to reduce manual IT toil, e.g. onboarding sequences, device config automation, ITSM workflow triggers, reporting
- Use PowerShell, Python, or Bash to automate repetitive endpoint management, reporting, and access tasks
- Contribute to the broader team’s automation of the JML lifecycle
- Identify opportunities to replace manual processes with scripts or platform‑native automation
Microsoft 365 & Productivity Tooling
- Administer the Microsoft 365 tenant post‑migration: Exchange Online, SharePoint, OneDrive, Teams
- Manage licences, distribution lists, shared mailboxes, and Teams configurations
- Support user adoption of M365 tooling through guidance, documentation, and one‑to‑one help
- Configure and maintain email security: SPF, DKIM, DMARC, DLP rules
Compliance & Security
- Ensure endpoint compliance is maintained and evidenced: encryption status, patch levels, AV deployment
- Support IT audit evidence collection for SOC 2, ISO 27001, and SOX ITGCs
- Contribute to IT policy documentation (Acceptable Use, Password Policy, Remote Working, etc.)
- Participate in security awareness initiatives and phishing simulations
- Follow and enforce change management processes for IT changes
About You (Skills / Qualifications)
Required Experience & Skills
- 3+ years in an IT support, systems administration, or technology operations role
- Strong experience with macOS and Windows endpoint management, including MDM platforms (JumpCloud, Jamf, Intune, or similar)
- Hands‑on experience with ITSM tools: ticketing, SLA management, knowledge base, incident management (Servicely, ServiceNow, Jira Service Management, or similar)
- Microsoft 365 administration: Exchange Online, SharePoint, Teams, Entra ID
- Experience with Identity and Access Management: SSO, MFA, SCIM provisioning, user lifecycle management
- Solid understanding of office networking: Wi‑Fi, switching, VLANs, DNS/DHCP basics
- AV and meeting room technology experience: Teams Rooms, Zoom Rooms, display systems, conferencing hardware
- Scripting ability in at least one language (PowerShell, Python, or Bash) for automation and tooling
- Strong communication skills, able to explain technical issues clearly to non‑technical users
Highly Desirable
- Experience with JumpCloud specifically: SSO, policies, device management, directory
- Exposure to compliance frameworks: SOC 2, ISO 27001, or SOX IT General Controls
- Experience supporting a fast‑growing, pre‑IPO company through a period of significant scale
- Familiarity with onboarding/offboarding automation and JML workflow design
- Experience supporting office fit‑outs or expansions: structured cabling, AP placement, AV installation
- Exposure to asset management tools and hardware procurement workflows
- Experience supporting a multi‑site or international organisation
What We Can Offer You
- Highly competitive package (base + equity) with reviews every 12 months.
- Join the fastest‑growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting‑edge AI.
- Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support.
- Human‑First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
- Join our thriving remote‑first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work.
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.
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