Descripción de la oferta
Customer Support Team Leader (Night Shift, Dutch)Hybrid in Malta (Relocation package provided)Salary: €35-40k (DOE) + Night shift allowance + BonusGreat benefits with an opportunity to work with a mature and well-known brandAn established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals.This is a hands-on leadership role focused on team performance, service delivery, and ensuring a consistently high-quality customer experience across multiple support channels.ResponsibilitiesLead, coach, and develop a team of Customer Experience Agents.Monitor service levels, response times, and customer satisfaction metrics.Manage workload distribution across customer support channels.Act as an escalation point for complex customer issues.Drive operational improvements and support a high-performing team culture.Ensure compliance with internal procedures and industry requirements.Support recruitment, onboarding, and ongoing team development.RequirementsPrevious experience leading customer service or customer operations teams in iGamingStrong people management and communication skills.Ability to work effectively in a fast-paced environment and make independent decisions.Experience in monitoring KPIs and driving operational performance.Knowledge of online gaming, betting, payments, or other high-volume customer-facing environments is advantageous.Fluent English communication skills, and native level DutchWhat's on OfferPrivate health and well-being benefits.Professional development opportunities.International, collaborative working environment.
