Descripción de la oferta
Shiftmove is a profitable B2B SaaS company and the fastest-growing fleet management platform in Europe, born from the merger of Avrios and Vimcar, and now serving tens of thousands of corporate customers across Germany, France, Spain, Switzerland, Poland, and beyond. Most recently, we acquired Optimum and Ocean in France, expanding our footprint and doubling down on one of Europe's largest fleet markets. Our AI-powered platform connects real-time vehicle data with intelligent software so that businesses can procure smarter, control costs, stay compliant, and lead the transition to cleaner mobility, all from one place.
We have a clear goal: one million vehicles managed on our platform by 2027. We are already at 730,000. The next chapter is about execution, and that is where you come in.
The Role
As our Team Lead Customer Onboarding, you will take full ownership of the learning journey across the entire Shiftmove portfolio, ensuring our customers can onboard easily to our platform. Based in our Barcelona office, you will work side-by-side with Estelle, our Customer Journey Manager, to improve how thousands of customers experience our platform from day one.
This is a true build phase. You will lead and develop a small, dedicated team of Onboarding Specialists, turning deep product knowledge into a measurable competitive advantage. You will sit at the crossroads of Product, Customer Success, and Support, building a scalable educational strategy that empowers both our customers and our internal teams to thrive.
What You’ll Do
Product Adoption: Drive scalable educational pathways that turn our customers into power users and reduce friction in the customer journey.
Team Leadership: Manage and develop a team of 2-3 Onboarding Specialists responsible for successfully welcoming and guiding our new customers.
Content Production: Create and maintain engaging resources, including interactive guides, video tutorials, FAQs, and clear product documentation.
Internal Enablement: Own the onboarding and continuous education program for Shiftmove employees, ensuring internal teams remain subject matter experts.
Knowledge Base Optimization: Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency.
Cross-Functional Collaboration: Partner closely with Product, Customer Success, and Support teams to deliver seamless educational content alongside every new feature and product release.
Who Thrives in This Role
SaaS Enablement Experience: Several years of experience leading customer education, training, or enablement within a fast-paced SaaS environment
Technical Proficiency: Skill proficiency with modern LMS platforms, video editing software such as Loom or Descript, and an appetite for AI-driven content optimization
Pedagogical Communication: Exceptional ability to translate highly technical, complex features into simple, engaging, and easy-to-understand learning moments
Language Skills: Fluent French paired with professional fluency in English to collaborate effectively across our international group
Why Join Shiftmove
Onboarding Impact: You will have the unique opportunity to redesign and scale our customer onboarding engine from the ground up, directly influencing how quickly new customers realize value and find success on our platform.
True Ownership: We hire you for your expertise; you will have the creative freedom to innovate how our customers and internal teams teach and learn.
PE-Backed Context: Our PE-backed environment means your work directly influences how the business is valued and how decisions get made at the top.
A Measurable Mission: Join a company on a mission that is actually measurable: one million vehicles, cleaner fleets, and a category being built in real time.
Autonomy: We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work.
What Success Looks Like
A standardized onboarding educational pathway for new customers is fully implemented and reducing initial friction.
The core onboarding team is aligned on clear performance metrics and tracking customer training milestones.
Self-service deflection has measurably increased due to the optimized, AI-driven knowledge base.
A continuous internal enablement framework is actively running across the French Customer Success and Support business units.
With over 40 nationalities, we are united by our dedication and a shared belief in our purpose: to simplify mobility operations for businesses. Different backgrounds, career paths, and perspectives are what make the work better.
What we care about is simple: people who take responsibility, make it happen, and care deeply about the work. If you’re unsure whether you fit, apply anyway. And if you need anything adjusted during the process, just tell us, and we’ll make it work.
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