Descripción de la oferta
Overview
In this Global Customer Support role, you will deliver technical support for automation and analytical systems, and lead training initiatives across global teams. You’ll develop blended learning solutions, support international deployments, and assist with IT-integrated diagnostics. You’ll work with cross-functional groups to ensure reliable operation of Roche systems in labs worldwide. This role offers international collaboration and hands-on impact on lab performance and patient care.
ResponsabilidadesProvide technical support for automation systems (px12/71, CCM, BLIM) and analytical platforms (cobas 6000/8000, cobas pro, etc.)Develop and deliver target-specific blended learning courses and e-learning contentProvide onsite support to customer laboratories globally and liaise with manufacturers on projectsIntegrate IT solutions across different infrastructures and manage global implementationsCollaborate with internal and external partners on various projectsTravel up to 30% for onsite training and supportEnsure product support meets worldwide distribution requirementsAddress complex software and application-related issues to ensure lab instrument availability
Requisitos principalesUniversity/college education with a focus on science/technology/IT (e.g. medical technology, chemistry, biology, biotechnology, bioinformatics)Minimum 3 years of experience as a product specialist or in a diagnostics lab environmentMinimum 1 year of experience supporting workflow instruments (p512/612/57) or cobas 6000/8000/cobas pro solutionsStrong experience with lab networks/IT infrastructure (e.g. navify Lab operations, nLO, middleware, host systems)Proven ability to support integrated solutions across global implementationsExperience in developing and delivering customer training in EnglishFamiliarity with digital learning and distance coaching is a bonusCustomer-service oriented with excellent communication and intercultural skillsWillingness for frequent travel (~30%)Service-orientedStrong communication and teamworkIntercultural awarenessExperience with diagnostic instrument support (cobas 6000/8000, cobas pro, p512/612/57)IT infrastructure and lab networks (navify Lab operations, middleware, host systems)Training design and delivery (blended learning, e-learning)
