Descripción de la oferta
Position SnapshotDesplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.Location: Nespresso Headquarters, Barcelona, SpainContract type: PermanentWork type: HybridLanguage: Fluent Business EnglishThe roleAs a Solution Architect, you will be accountable for the technology, solutions and toolkits used by our Customer Engagement Services (CES) team. You will ensure these fit the overall Enterprise Architecture and meet the product group strategy. Solutions Architects provide the necessary leadership, analysis, and design tasks related to the development of a product or a set of products within a product group. They work closely with DevOps, development teams, and suppliers to secure optimal delivery and maximized business value. The Solution Architect is also accountable for supervising the design and integration execution within the scope of their product or platform, collaborating with the integration platform team. The architect owns solution architecture specifications and ensures initial compliance with security and other internal standards.What you’ll doDeliver the architectural design for Customer Service Solutions and contribute to the roadmap by utilizing knowledge of defined reference architectures, technology trends, and implementation experience to translate a business need into a solution blueprint representing an end‑to‑end technical solution.Evaluate and select software and hardware product standards and services, as well as design of standard and custom software configurations.Define guidelines, standards and solution patterns to ensure product‑based decisions are aligned with the enterprise’s future‑state architecture vision.Deliver the integration of solutions within the context of Nespresso Customer Service, including but not limited to Call Centers and Back Office operations.Identify the organizational impact (e.g., on skills, processes, structures or culture) and financial impact of the solution architecture.Engage with Tech Leads, Business Analysts, Product Managers, Product Owners, and our Development Practice within and across product groups to ensure alignment with the overall enterprise architecture.Minimum qualificationsBachelor's degree in business, computer science, systems analysis, or a related field, or equivalent experience.3+ years of hands‑on experience with Customer Support specific technologies (CCAAS, VoIP, Case Management, Business Process Management Systems, Social Listening tools, etc.).Ability to understand long‑term (“big picture”) and short‑term perspectives of situations.Effective communication skills in English at all organizational levels.Bonus Points If YouHave a deep understanding of agile methods and processes.Have experience working in an integrated environment and with virtual teams. xcskxlj Diversity StatementWe encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.#J-18808-Ljbffr
