Descripción de la oferta
Actual Talent is the talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level. We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.Our client:It is a fast-growing European tech scale-up transforming the way people manage everyday service subscriptions through a digital platform.With more than 2 million customers across Europe and a team of 900+ employees, the company continues to expand rapidly and is now launching a new operational hub in Valencia to support its French B2B2C sales operations.To lead this strategic project, they are looking for a Site Production Director to build the site from scratch and scale high-performing teams.This is a high-impact leadership role for someone who thrives in fast-growing environments and enjoys building operations from the ground up. You will play a key role in designing the site, hiring and developing teams, and ensuring strong operational performance while shaping a high-performance culture.The role combines strategic thinking, operational execution and team leadership, managing teams expected to grow from 50 to 100 FTE.Your MissionLaunch and Set Up the New SiteYou will be responsible for establishing the new operational hub in Valencia and ensuring a smooth and efficient launch.Support the selection of the optimal facilities (location, layout, contractual conditions and negotiations)Coordinate the full implementation of the contact centre infrastructureDesign the workspace and ensure compliance with local legal requirementsManage procurement of furniture, equipment and operational toolsCoordinate onsite technology and communication setupLead and Scale the Sales Production TeamsYou will build, structure and develop the production organization from the ground up.Recruit, hire and develop managers, trainers and sales experts with the support of HR and Talent AcquisitionBuild strong engagement within production teams and foster a high-performance cultureSupport team leaders in managing and improving daily team performanceDefine bonus plans and performance incentives for managers and sales agentsDrive employee retention and reduce absenteeism through clear action plansPromote the company culture, strategy and vision across all levels of the organizationDrive Operational ExcellenceYou will ensure the site operates efficiently while continuously improving performance.Monitor and analyse production KPIs to identify improvement opportunitiesDefine and implement action plans with production teams and managementManage capacity planning and operational forecastingMonitor margins and operational efficiencyEnsure best practices in quality standards and sales discourseParticipate in the monthly performance review committeesYou will also work closely with central teams including Training, HR, Operations, Quality, Sales Ops and Workforce Management to ensure the success of the site.Manage Local Site OperationsAs the senior leader of the site, you will also oversee its daily operational environment.Manage facilities, equipment, technology and service providersAct as the main point of contact with local authoritiesCoordinate with central departments (Finance, HR, Technology)Manage site budgets including maintenance, team activities and eventsYour ProfileEducationHigher education in Business, Management or a related field is preferred.LanguagesMust-have: Fluent French and EnglishNice-to-have: SpanishExperienceMust-have:7+ years managing large B2C or B2B2C call centre operationsExperience leading large production teams and driving performanceNice-to-have:Experience in telesales environmentsExperience launching new call centre operations from scratchKnowledge of energy or telecom sectorsLeadership & CompetenciesWe are looking for a leader who combines operational discipline with entrepreneurial mindset.Strong leadership and people management skills (teams >100 employees)Excellent decision-making and results orientationHigh resilience and adaptability in fast-paced environmentsStrong analytical and problem-solving capabilitiesExcellent communication skills (written and verbal)Collaborative mindset and ability to work cross-functionallyGrowth mindset and comfort working in a scale-up / startup environmentWhat is offered:International environmentWork in a diverse and inclusive environment with colleagues from more than 40 nationalities.Career growthReal opportunities to develop your leadership and grow within a fast-scaling organisation.Competitive compensation packageIncluding performance-based incentives and long-term benefits.Continuous learningAccess to training programs to develop your technical, language and leadership skills.Hybrid working modelEnjoy 2 days of remote work per week.Legal & tax support servicesAccess to professional advice to help manage administrative and legal matters with ease.
