Descripción de la oferta
Key Responsibilities
Own and drive the full P&L, ensuring strong revenue growth and improving profitability.
Scale and optimize the go-to-market (GTM) engine across sales, partnerships, and channels.
Drive market expansion across geographies, customer segments, and use cases.
Strengthen and refine product-market fit based on customer insights and usage data.
Partner with Product & Engineering to prioritize scalable features, integrations, and innovation.
Build, lead, and scale high-performing commercial and operational teams.
Establish repeatable sales processes and forecasting rigor.
Optimize unit economics (CAC, LTV, margins) and drive operational efficiency.
Develop and manage strategic partnerships and key enterprise accounts.
Position Guest Connect as a category leader through strong market presence and thought leadership.
Functional KPIs (Operational Excellence)
Sales pipeline growth and conversion efficiency.
Customer acquisition cost (CAC) and CAC:LTV ratio.
Sales productivity (revenue per rep) and forecast accuracy.
Customer onboarding efficiency and time-to-value.
Customer retention, expansion (upsell/cross‑sell), and net revenue retention (NRR).
Product adoption, feature usage, and engagement metrics.
Team scalability and productivity benchmarks.
Strategic KPIs (Business Impact)
Revenue per guest uplift.
Growth of Guest Connect as a standalone business line.
Revenue growth (ARR/MRR) and quarter‑over‑quarter scaling.
Gross margin improvement and path to profitability.
Net revenue retention (NRR) and customer lifetime value (LTV).
Market share growth within defined segments.
Expansion into new markets, verticals, or geographies.
Strategic partnerships contributing to revenue and distribution scale.
Brand positioning as a leading AI solution in its category.
Key Competencies
Scaling Mindset (1→10): Proven ability to scale products into high‑growth businesses.
Commercial Excellence: Deep expertise in revenue growth, pricing, and sales optimization.
Strategic Execution: Ability to translate strategy into scalable and repeatable execution models.
Customer‑Centric Thinking: Drives retention, expansion, and long‑term customer value.
Operational Rigor: Strong focus on metrics, forecasting, and process optimization.
Leadership & Team Building: Experience in scaling teams and building strong leadership benches.
Data‑Driven Decision Making: Leverages analytics to optimize growth and efficiency.
Education
Bachelor’s degree in Engineering, Business, or a related field.
MBA or equivalent advanced degree preferred.
Work Experience
18+ years of experience in general management, business leadership, or product roles.
Proven track record of scaling businesses/products from 1→10 stage.
Strong experience owning and delivering P&L outcomes at scale.
Experience in AI, SaaS, or technology‑led businesses.
Demonstrated success in scaling GTM functions and revenue engines.
Experience managing large teams and cross‑functional organizations.
Exposure to global markets and enterprise customers preferred.
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