Descripción de la oferta
Job Requisition ID #25WD94371Position overviewAutodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.You will join the Customer Success team within our Enterprise Customer Group – a team that values professional development and rewards high performance. Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory.ResponsibilitiesEstablish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experiencePriority handling and escalation of critical issues and monitoring of service level complianceTechnical assistance and recommendations for Enterprise Customers based on data analyticsTaking a problem management approach, find opportunities for improvement initiativesPartner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applicationsManage delivery of coaching sessions from the customer success plan to increase adoption and customer success planDelivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectivesResponsible for key event management (e.g. major upgrades)Engage strategically and provide Insights and technical health governanceMinimum Qualifications Strong communicator in English and DutchBachelor's degree or equivalent experience in Architectural, Civil or Construction EngineeringMinimum 5 years' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Autodesk Forma in particular) for large enterprise clients in a professional services roleStrong analytical skills and experience working and troubleshooting in enterprise environmentExpert knowledge in workflows and data exchangeExperience in delivering on presentationsAble to manage several projects at a time, setting the right prioritiesFluency in English and Dutch requiredGerman and any other additional European language nice-to-havePreferred QualificationsStrong communicator and able to build relationships at all levels, taking initiativeAbility to present technical information to a live or virtual audienceTechnical consulting experience and/or technical project delivery experience with large, demanding clientsExperience in Autodesk Navisworks and/or Autodesk AutoCAD#LI-IS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: In-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID : EMEA - Spain - Barcelona - Tower B2; EMEA - Poland - Kraków - LubomirskiegoType: Full time
