Descripción de la oferta
Who We AreOn Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.The Role And What You’ll DoWe are seeking an experienced Sr. Support Engineer to join our team. IT support and hardware deployment will be crucial to the successful execution of the Official Hospitality Program for the 2028 Olympic and Paralympic Games in Los Angeles, CA. The Onsite Technology Team is responsible for the operation and support of all IT systems within the company. The Sr. Support Engineer will directly support all users in our office and remotely support other US offices as needed, by providing timely, high-quality desktop hardware, software, and mobile device troubleshooting, while demonstrating a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to manage multiple priorities. The Sr. Support Engineer is part of a global team with a vested interest in delivering excellent support and maintaining a consistently customer-centric mindset. This position will report to the Director of Onsite Technology.Monitor the helpdesk system for inbound issues & ensure all issues are logged and documentedProvide thoughtful end-user computing support for diverse business units and different locationsCollaborate with other TKO and On Location IT team members and groups on projects and operationsMaintain a flexible approach to work schedule with early starts and late finishes as rotating patterns, subject to business requirements, plus an element of on-call support in the evenings and weekendsAdherence to and enforcement of all information security protocolsPerform preliminary server administration and manage the network connectivityAssist in hardware specifications for all technology equipment, ensuring timely delivery and adherence to budgetary constraints.Work closely with each Functional Area of the project to ensure each FA's technology needs are collected and presented to our corporate technology teams for assessment, procurement, allocation, and management in accordance with On Location's corporate technology standards and policies.Work with internal technology equipment managers to ensure all equipment is properly maintained, repaired, and available for use throughout the project.Work closely with our corporate procurement and technology teams to identify vendors for equipment needs and, if necessary, assist with contract negotiations.Implement policies and procedures for the safe and secure configuration, deployment, and storage of all technology hardware and software.Work closely with the Technology Procurement and Inventory Manager, along with Finance and Accounting, to ensure all vendors are onboarded with ongoing tracking of invoicing and payments for all vendors and suppliers.Provide regular reports to senior management on the status of technology procurement and inventory management.Help champion, deploy, and support new technologies to address business needsDemonstrate excellent communication skills, integrate well at all levels and be able to work independentlyA strong ability to remain focused with a professional and flexible attitude while multi-taskingWillingness to recognize and recommend changes to support procedures and user guidance as part of ongoing improvementAlways maintain complete confidentiality and discretion.Performs other duties as assigned.You Have ThesePostsecondary certificate or an associate’s degree in computer science, information systems, or a related field.Minimum of 5 years of experience in a technology support roleStrong project management skills, with the ability to manage multiple projects simultaneously.Excellent communication skills, with the ability to communicate complex technology concepts to both technical and non-technical teams.Implementing policies and procedures related to purchasing and inventory control with a goal to maximize efficiency and optimize workflows.Experience in troubleshooting and solving issues with applications and hardware across multiple platforms.Knowledge of inventory management systems, processes, and budgeting.Experience in imaging/cloning software for large-scale deployments.Administer, maintain, and support Microsoft Office productivity suiteEnterprise experience in deploying, managing, and supporting Microsoft Azure Active Directory, desktop and mobile OS systems: MS Office 365, Mac OS, Android, iOS, and Linux.VPN Configuration and AdministrationEnterprise Level AV Administration and SupportSet up and support mobile devices and desktop telecommunicationsAbility to work in a fast-paced, deadline-driven environment within a high-projection project.Licensed to operate a vehicle in CaliforniaFluency in verbal and written English is requiredWe’d Love If You Also Have TheseExperience working in the ticketing, travel, or hospitality industry is preferred, but not mandatory.Experience working in a technology role in previous medium to large-scale events such as World Cups, and/or Commonwealth, Euros, and Olympic Games is preferred, but not mandatory.LocationThis position is based in Los Angeles, CAHiring Rate Minimum$71,250 annually (minimum will not fall below the applicable State/local minimum salary thresholds)Hiring Rate Maximum$95,000 annuallyPer local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.
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