Social network you want to login/join with: At#Extia, we believe in purpose-driven talent. Today, we're looking for a highly experiencedSenior Incident Managerto join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak bothFrench and English natively, keep reading! ?? ?Location:Barcelona ?Experience:Minimum 7 yearshands-onexperience managing critical incidents ?Languages:Native-levelFrench and English ? ITIL certifications are a strong plus What will you do?? You will be thego-to personfor handling high-priority incidents in a fast-paced, international environment. Your main responsibilities: Take full ownership ofmajor incident management Coordinate cross-functional teams under pressure Ensure clear, effective communication with global stakeholders in both French and English Lead post-incident reviews and continuous improvement actions Participate inon-call rotationswith the team ? Yoursoft skillswill be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator. What do we value??️ Proven track record managing incidents in global organizations ITIL-based process knowledge Exceptional communication and leadership skills Native-level fluency inFrench and English Stable, consistent professional background (no frequent job-hoppers) At#Extia, our motto is simple:First who, then what.? We focus on people, growth, and purpose. Are you ready to join the journey?#J-18808-Ljbffr