Descripción de la oferta
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.Overview As a Senior Implementation Consultant, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.ResponsibilitiesSolution Design & Technical DiscoveryLead technical discovery and solution design during late-stage sales engagements for strategic clientsDevelop complex implementation plans and ensure seamless handoffs to delivery and support teamsImplementation & Client EnablementOwn the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirementsServe as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTPProvide expert-level platform training and consultation to client stakeholdersCollaboration, Mentorship & ScalePartner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressedMentor and coach junior Client success engineers, supporting knowledge sharing and technical skill developmentDrive cross-functional initiatives that improve internal processes, workflows, and client engagement practicesDevelop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scaleUse AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate teamClient Advocacy & CommunicationCommunicate complex technical concepts clearly to both technical and non-technical stakeholdersRepresent the voice of the client in product feedback loops, collaborating with Product Management on feature evolutionTake ownership of high-risk client situations, ensuring proactive intervention and resolutionQualifications Minimum Qualifications 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clientsFluent in both written and spoken EnglishDeep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocolsAdvanced expertise in REST and SOAP API integrations and troubleshootingStrong working knowledge of Excel and HTMLDemonstrated ability to manage multiple complex client projects simultaneouslyExcellent problem-solving, time management, and prioritization skillsStrong communication and presentation skills for technical and non-technical audiencesProven ability to document processes and create technical enablement materialsAbility to thrive in a fast-paced, dynamic environment and adapt to evolving prioritiesExperience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-makingPreferred Qualifications Bachelor's degree in computer science, Information Technology, or a related field5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clientsAdditional language proficiency is a plusExperience working with enterprise clients and/or within the e-commerce industryFamiliarity with remote-based training toolsProject Management experience or certification (e.g., PMP, Agile)Demonstrated success in developing online technical training contentA proactive, entrepreneurial mindset with the ability to work independently and lead initiativesExcellent problem-solving, time management, and prioritization skillsTravel RequiredUp to 10%Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.At Rithum you will:Partner with the leading brands and retailers.Connect with passionate professionals who will help support your goals.Participate in an inclusive, welcoming work atmosphere.Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.Receive industry-competitive compensation and total rewards benefits.Benefits Medical, Dental and Psychology benefits Life insurance and disability benefitsCompetitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), 2 Wellness days and 1 Paid Volunteer Day Voucher program for Transportation, Meals & Childcare Remote Working Stipend: 40/month automatically applied in payrollAccess to tools to support your wellbeing such as the Calm App and an Employee Assistance Program Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. Charitable contribution match per team member Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
