Descripción de la oferta
ph3Job Title /h3pSenior Developer – CRM Panel Member App /ph3Location Employment Details /h3pSpain, Madrid. Permanent. IT – Development. Hybrid working – at least 2 days in the office. /ph3Overview /h3pFifty5Blue is undertaking a major transformation of its Audience operations. We are redesigning our global operating model and processes, enabled by the rollout of a new global CRM platform (Microsoft Dynamics 365 – Customer Service and Field Service) and a panellist-facing application (the Panel Member App, PMA). This programme will fundamentally reshape how we engage, manage, and scale our panel community—improving data integrity, operational efficiency, and the overall panel member experience. /ph3Key Responsibilities /h3ulliProvide L2/L3 technical support across CRM (Dynamics 365), Panel Member App, and integrations. /liliDiagnose and resolve complex issues across distributed systems (CRM, mobile, APIs, backend and data layers), using logs, monitoring tools, and telemetry. /liliSupport incident management, defect resolution and release cycles to ensure production stability across environments. /liliPerform root cause analysis to determine where issues originate (application, integration, data, infrastructure or security). /liliEngage with operational, product and regional stakeholders to prioritise issues and communicate clear root causes, business impact and resolution actions. /liliDiagnose issues and coordinate with the systems integrator and internal teams to implement fixes across relevant platforms. /liliAnalyse data flows and ensure consistency across integrated systems. /liliMaintain clear documentation and share knowledge across the team. /li /ulh3Requirements /h3ulliBachelor’s degree in Computer Science, Engineering, Information Systems, or related field. /lili7+ years of experience in software engineering or production support roles. /liliStrong experience working in L2/L3 production support environments (highly preferred). /liliExceptional diagnostic and troubleshooting skills across complex, distributed systems. /liliProven ability to operate in reactive, operational environments (e.g. call centre, field operations, customer‑facing platforms). /liliStrong communication skills, clearly explaining technical issues to both technical and non‑technical audiences. /liliStrong analytical and problem‑solving skills. /liliExperience working in distributed, cross‑functional teams. /liliFamiliarity with DevOps tooling and multi‑environment setups (Dev, QA, UAT, Prod). /li /ulh3Technology Systems /h3ulliExperience using monitoring, logging, or observability tools to diagnose issues in production environments. /liliExperience working in complex enterprise environments with a mix of modern and legacy systems. /liliWorking knowledge of Microsoft Dynamics 365 and Power Platform (troubleshooting focus, not primary development ownership). /liliExperience working with integration architectures (REST APIs, GraphQL, event‑driven systems). /liliExposure to mobile applications (iOS/Android) and operational systems such as telephony or field service platforms. /liliBroad understanding of applications, data, infrastructure and security domains in distributed systems. /li /ulh3Nice to Have /h3ulliExperience supporting Dynamics 365 in production environments. /liliExposure to large‑scale, multi‑country platforms. /liliExperience working in SI‑driven delivery models. /li /ulh3Languages /h3ulliEnglish (Advanced – Mandatory). /li /ulh3Equality Diversity /h3pEquality of opportunity for everyone is our highest priority. We support our colleagues to work in a way that supports their health and wellbeing and encourage applications from all backgrounds and sections of society. /p /p #J-18808-Ljbffr
